Pomeroy · 4 hours ago
MFG IT Support Technician
Seattle, WA
Full-time
Onsite
Entry, Mid Level
2+ years expPomeroy is seeking an IT Manufacturing Technician to provide onsite support and escalation for enterprise solutions in the Manufacturing and R&D area. The role involves ensuring robust support for manufacturing systems, collaborating with various teams, and promoting industry standards.
Consulting
Responsibilities
Actively participate in securing and containing the manufacturing environment
Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented
Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible
Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT
Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards
Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes
Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions
Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software
Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor
Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes
Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service
Qualification
Required
At least 2 years of experience in the field or in a related area required
Strong communication and relationship skills
Demonstrated ability to lead through influence
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Strong critical thinking / problem solving skills
Ability to physically move standard IT equipment (computers, monitors, printers, etc) required
Preferred
Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred
Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
ITIL Foundations certification preferred
English language proficiency preferred
Experience with IT systems in a manufacturing and R&D environment is preferred
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Bob Watts
Chief Executive Officer
Tom Signorello
CEO
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase