Apply on Employer Site

Celtic Bank · 1 month ago

Helpdesk Admin

Salt Lake City, UT

Full-time

Hybrid

New Grad, Entry Level

Celtic Bank is a leading nationwide lender specializing in various loan types. They are seeking a committed Helpdesk Admin to provide first-level technical support to employees and assist with security and risk mitigation activities.

BankingCrowdfundingFinancial ServicesReal Estate

H1B Sponsor Likely

Responsibilities

Provide technical assistance and support for hardware, software, and network related issues in a timely and professional manner

Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment

Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures

Perform computer imaging and deployment, including operating system installation, configuration, and setup

Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal

Provide technical support for Windows 11, Android, and iOS devices

Assist with patching and device management activities through BigFix

Maintain accurate documentation of support activities, procedures, and system configurations

Qualification

Technical supportOktaActive DirectoryIntune Company PortalWindows 11AndroidIOSBigFixAnalytical skillsTroubleshootingProblem-solvingInterpersonal skillsCommunication skills

Required

Prior experience in a help desk or technical support role within a corporate environment

Understanding of general information security risks, including patching practices, secure configurations, and user access hygiene

Strong analytical, problem-solving, and troubleshooting abilities

Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users

Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment

Working knowledge of Okta (user authentication, MFA support, application access)

Working knowledge of Active Directory (account administration, group membership management)

Working knowledge of Intune Company Portal (device enrollment, application deployment)

Working knowledge of Windows 11 operating system

Working knowledge of Android and iOS mobile platforms

Working knowledge of printers and multifunction office devices

Working knowledge of BigFix or similar patch management tools

Benefits

Medical, dental, vision

401(k) with employer match

Life and long-term disability coverage

HSA and FSA plans

Holidays and paid time off requests

Robust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!)

Company

Celtic Bank

Celtic Bank provides residential mortgages, construction loans, SBA and USDA loans, SBA 7(a) loans, and secured business loans.

Founded in 2001

Salt Lake City, Utah, USA

51-200 employees

https://www.celticbank.com/

H1B Sponsorship

Celtic Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)