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University of Tennessee, Knoxville · 1 month ago

Customer Service Specialist, Office of the Bursar

Chattanooga, TN

Full-time

Onsite

Entry Level

1+ years exp

The University of Tennessee - Knoxville is seeking a Customer Service Specialist for the Office of the Bursar. The role involves performing cashiering functions, processing payments, and assisting students with inquiries related to their accounts.

Higher Education

H1B Sponsor Likely

Responsibilities

Performs All cashiering functions including selling parking decals, vendor and handicapped decals, accepting payments for MOC/ID cards, and processing all types of transactions relating to fees, meal plans, seat fee deposits, payments, cashing checks, T-4’s and all miscellaneous receipts (by mail, phone, in person and web payments, which involves receipting departmental deposits

Maintains and processes payments for other department conferences and seminars

Processes waivers for senior citizens, disabled students, and Title IV authorization received by Admissions and the Graduate School

Reviews and processes exceptions to the Tuition Installment Payment Plans for students that cannot qualify for the regular plan

Processes application of payment for all Collection Agency and third-party payments

Works with students to resolve problems and questions to clear holds or pay fees

Adds or releases holds as needed

Reviews accounts with students and offer explanation of charges, adjustments, and cost of attendance

Confirms courses for students to avoid cancellation for non-payment

Works with students and offers explanation of new fee charges related to differential fees, online access fees, labs, and other course fees and other assessments

Balances and reconciles cash drawer daily and deposits receipts intact according to Fiscal Policies and Procedures

Balances student payments posted in Banner/computer system, Blue Book transactions, and loan payments received, as well as checks and web payments received

Balances new accounts that will be processed for other department collections through TouchNet

Acts as liaison between the Bursar’s Office and Parking Services

Maintains Bursar’s Office inventory of parking decals and lot stickers, as well as temporary passes, appeal forms, etc

Aids in troubleshooting specific parking problems and situations, and handles specialty decals (Handicapped, etc.) for the Bursar’s office

Contacts Financial Aid office to enter Title IV authorization blocks

Assists with other office duties and helps maintain inventory

Enters and/or audits exemptions/contracts as needed

Mails checks, bills, etc. to students

Assists staff, students, visitors and supervisors as needed

Qualification

Cash handlingAccounting skillsOffice machine operationCommunication skillsCustomer service

Required

High school diploma

One year of relevant experience, or an equivalent combination of education, training, and experience

Good oral and written communication skills

Ability to balance a cash drawer working with large sums of cash

Ability to operate various office machines (computers, fax, Xerox, etc.)

Preferred

Some college or business school training

1-2 years of experience in a Bursar's office, or higher-education environment

Company

University of Tennessee, Knoxville

Glassdoor4.3

As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.

Founded in 1794

Knoxville, TN, US

10001+ employees

https://www.utk.edu

H1B Sponsorship

University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (143)

2024 (100)

2023 (100)

2022 (83)

2021 (77)

2020 (108)