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Arclin Amines · 4 weeks ago

Technical Account Manager I

Alpharetta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Arclin, Inc. is currently looking for a Technical Account Manager I for their Corporate Office. This position is primarily responsible for providing sales and technical support to Arclin’s customers in the Specialty Polymers market, enhancing customer satisfaction and profitability through technical expertise and support.

ChemicalManufacturingSupply Chain Management

Responsibilities

Collaborate with cross functional team to solve customers' technical issues that may include product and process application strategies, development of new products, and improvement of customer's process efficiency

Foster open communication with our customers, R&T laboratories, Sales, and other technical service laboratories throughout the Arclin organization to ensure our customers are receiving the best available technology for their application

Participate in strategic contract negotiations and provide input on decisions to develop accurate market pricing

Maintain record keeping for all reports according to established guidelines (contact reports, trial reports, technical service reports, LWO reports, etc.)

Update customer forecasts and budgets based on customer demand and market dynamics

Integrate Arclin technology with customer process understanding to develop strategies for improving process performance and ROI

Make recommendations to management concerning resource needs including personnel and capital improvements

Network in product areas by attending appropriate trade shows, develop support contacts both within and outside the company, anticipate customer needs, contribute and implement ideas

Identify and execute on new business opportunities

Improve efficiency and capability of customer's process by utilizing the latest statistical process control philosophies and techniques; support data management initiatives to improve customer's process understanding

Qualification

Chemical EngineeringData Analysis (SPC)Account ManagementMaterial ScienceCommunication SkillsOrganizational SkillsQuality Analyst SoftwareDOE SoftwareMicrosoft Office Suite

Required

B.S. Chemical Engineering, Chemistry, Material Science or related discipline required

Ability to grasp the technical and scientific aspects of the product lines and their application in the various market applications

Excellent communications (written and oral) and organizational abilities mandatory; willingness to initiate communication channels with new customers

Working knowledge and experience using Data Analysis (SPC) software – Quality Analyst, DOE software (Stat-ease) and techniques, Data management experience

Experienced with typical personal computers and associated software (Word Processing, Access, Excel, PowerPoint, Statease, NWA – Quality Analyst software etc.)

Willingness to travel up to 50% and be on-call to handle customer issues when they arise