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UPS · 8 hours ago

Customer Success Account Manager - Signature - Kenosha, WI

Elm Grove, WI

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention while leveraging data to support clients effectively.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions

Value Creation / Proposals

Proactively engages existing customers to enhance value and prevent churn

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

Identify low touch upsell opportunities and guide customer to resources for additional value

Develop strategies for upselling / cross-selling opportunities to drive account growth

Drive product adoption and educate customers and products and services

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualification

Customer success managementSMB account managementData driven mindsetOrganizational skillsWritten communication

Required

0-4 years in customer success, support, or related customer-facing roles

SMB account management experience

Can manage multiple customer engagements through strong organizational skills

Data driven mindset

Excellent written communication skills

Must currently reside in the same geographic location as the job or be willing to relocate promptly

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer