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Carbyne · 1 month ago

Account Manager- West Coast Based

United States

Full-time

Remote

Mid Level

Carbyne is a global leader in emergency collaboration technology, dedicated to revolutionizing public safety. The Account Manager will nurture client relationships, drive customer satisfaction, and identify growth opportunities within existing accounts, focusing on strategic planning and revenue growth.

Contact ManagementCustomer ServiceInformation TechnologyPublic Safety

Senior Management

Responsibilities

Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization

EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities

Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management

Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth

Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion

Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure

Qualification

Client Relationship ManagementSales Pipeline ManagementUpselling/Cross-sellingStrategic PlanningCustomer SatisfactionCollaborationCommunication Skills