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Baptist Memorial Health Care · 9 hours ago

Customer Service Coordinator II- Creekmore Clinic

New Albany, MS

Full-time

Onsite

Entry Level

1+ years exp

Baptist Memorial Health Care is seeking a Customer Service Coordinator who will act as the first point of contact for patients and visitors at the Creekmore Clinic. This role involves administrative and customer service tasks to ensure an efficient clinic experience, including insurance verification, appointment scheduling, and maintaining a professional relationship with patients and insurance companies.

GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness

Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes

Performs daily and monthly close out procedures for internal controls and cash balancing

Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information

Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication

Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations

Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow

Seeks help from appropriate sources when needed

Complies with all organizational policies regarding ethical business practices

As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams

Schedules appointments, gathers demographic and insurance information and enters into the practice management system

Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality

Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate

Completes assigned goals