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Dominion Aviation · 1 month ago

FBO General Manager (GM) Pittsburgh, PA Area

West Mifflin,PA,US

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

Vantage Aviation is a fully integrated business aviation firm specializing in private aviation services. The FBO General Manager will oversee operations at the Allegheny County Airport, focusing on customer service, safety, and profitability while driving business growth and leading a dedicated team.

AerospaceProfessional ServicesTraining

Responsibilities

Full profit and loss responsibilities for the FBO

Provide strong leadership and support

Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and KPIs

Business growth and development

Live, promote, and hold others accountable for our standards of service

Ensure department supervisors and other personnel have the resources (including staff capacity, technology and training) they need to achieve our collective goals

Foster a teamwork oriented, high-performance culture that is customer focused, and safety minded

Contract review and negotiation, including but not limited to hangar leases, airport sponsor FBO operating and ground leases, fuel supply, equipment and vendor contracts

Work in coordination with Vantage’s senior leadership team on FBO budget preparation, variance reporting and performance consistent with the goals of the company

Assist in the development and implementation of processes and procedures

Directly manage all Customer Service, Line Service, and other operational employees

Work alongside other divisional leaders in aircraft management and charter, and maintenance

Periodically conduct market comp survey’s to ensure competitive rates and charges

Participate in regular meetings with senior level leadership

Train, coach, evaluate, and develop new hire employees in accordance with established procedure

Ensure the team is following company training and safety plans (SMS, ERP, etc.)

Ensure compliance with all company policies and procedures, as well as adherence to the ground lease with the airports and our service standards (e.g., ATA 103, DLA, etc.)

Assist with implementation and certification of certain FBO certifications as directed by senior leadership

Communicate with customers and employees in person, on the phone, and through radio communications

Communicate and ensure good housekeeping practices and uniform standards to all employees

Qualification

FBO managementProfitLoss managementOperational excellence techniquesContract negotiationCustomer service leadershipCommunication skillsTeamwork orientationAttention to detailCritical thinking