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Inspiration Mobility Group · 1 month ago

Sr Associate, Services

Washington, DC

Full-time

Hybrid

Mid Level

$90K/yr - $125K/yr

3+ years exp

Inspiration Mobility Group is committed to accelerating the electrification of transportation in North America. As a Senior Associate in Services, you will ensure fleet and charging services run reliably and transparently, focusing on vendor performance, data integrity, and continuous improvement to deliver exceptional service at scale.

CleanTechElectric VehicleFleet ManagementInfrastructureRenewable EnergySustainability

Responsibilities

Support day-to-day execution across fleet and charging services to ensure reliable delivery at scale

Monitor and report on vendor performance and issue resolution. Some activities will include tracking SLA adherence, managing escalations, coordinating vendor tickets with cross-functional partners, monitoring aging, and supporting quarterly vendor reviews with clear documented action tracking

Improve service quality and customer outcomes by identifying bottlenecks, reducing friction, and preventing repeat incidents

Support continuous improvement by surfacing gaps and recommending updates to policies, SOPs, and service design documents, including AI-enabled workflow improvements, in partnership with service owners

Execute lightweight test plans for new service features including vendor, process, and tool changes; document results and track issues to resolution

Ensure operational and transactional data accuracy across systems and vendors to maintain clean, audit-ready records that support billing, reporting, and customer inquiries

Maintain dashboards and recurring reporting for operational performance, financial KPIs, and deliver ad hoc analysis to maximize results

Qualification

Services operations experienceData analysisVendor managementAutomation toolsSigma proficiencyJira proficiencyConfluence proficiencyClear communicationDetail-orientedProblem-solving

Required

3-5 years of full-time professional or equivalent experience in a services operations or analyst role

Operationally savvy and comfortable supporting complex, multi-step services with high volume and high accountability

Detail-driven with a strong commitment to accuracy and completeness, especially around billing and transactional data

Bias for action and willing to roll up your sleeves to identify bottlenecks, propose solutions, and drive issues to closure

Clear communicator, both verbal and written, able to coordinate across internal stakeholders and external vendors without ambiguity

Data-oriented and motivated to use dashboards and analysis to prioritize work and measure impact across CSAT, SLA performance, and invoice accuracy

Interested in automation and motivated to reduce manual work through workflow improvements and AI-enabled tooling

Willing and able to learn new tools quickly and become a power user of Sigma, Rocketlane, Jira, and Confluence (or equivalents)

Company

Inspiration Mobility Group

Inspiration Mobility Group, LLC (“Inspiration”) is a specialist asset management platform dedicated to accelerating the transition to an electric future.

Founded in 2021

Washington, District of Columbia, USA

51-200 employees