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Community Access · 1 month ago

Program Director, Dual Sites

New York, NY, US

Full-time

Onsite

Lead/Staff, Director/Executive

$105K/yr - $120K/yr

3+ years exp

Community Access is a pioneer of supportive housing and social services in NYC for people with mental health concerns. The Program Director oversees the supportive housing programs, ensuring services align with the agency's mission while managing staff development, budget, and community relations.

Health CareMental HealthNon ProfitSocialSocial Assistance

Responsibilities

Oversee all aspects of the supportive housing program(s), including program leadership, staff development, service provision, community building, contract and budget management, and coordination with facility and property management

Ensure that services are provided within the scope of the agency’s mission and values and are consistent with the needs and desires of individual participants

Ensure that building occupancy rate for supported units remains at or above 95%

Ensure that all services, follow-up and documentation are completed on time including:

All assessments and service plans for the program are completed on time

Reports are reviewed and updated per the Incident Management Policy and complete Incident Packets are submitted on time for Incident Review Committee

All external/internal databases are up to date

All external/internal reports are completed and submitted on time

Action steps from audits or IRC are completed and closed out within the allotted time frames

Program meets requirements for documented service hours with participants

Hold and document individual supervision meetings with all staff members at least every two weeks and group supervision on alternate weeks

Staff vacancy postings are requested within one week of receiving a resignation notice or a position becoming vacant, whichever comes first

Qualification

Supportive housing experienceSupervisory experienceLeadership skillsHarm reduction expertiseAnalytical abilityMicrosoft WordMicrosoft ExcelBilingual SpanishOral communicationWritten communicationConflict mediationTeamworkProblem solving

Required

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, with particular expertise in harm reduction and recovery-oriented services

Ability to train and support staff on the implementation of CA values and practice approach

Minimum of three years working in supportive housing with people who have a history of homelessness, substance use, and/or mental health diagnosis

Minimum of three years of supervisory experience required

Demonstrated leadership skills, ability to work as part of a team, and skill in communicating program goals and holding people accountable to reaching them

Ability to monitor details of program operation

Ability to prioritize and meet deadlines

Strong analytical ability

Excellent oral and written communication skills

Be creative and flexible

Ability to utilize various computer programs, specifically Microsoft Word and Excel

Show initiative and be responsible for follow through

Ability to maintain confidential information, as related to position

Ability to work independently and as part of a team

Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving

Must be fingerprinted and cleared through a background clearance process