Apply on Employer Site

Quest Diagnostics · 1 month ago

Account Manager - Workforce Health Solutions

Lenexa, KS

Full-time

Onsite

Mid Level

3+ years exp

Quest Diagnostics is a leading provider of diagnostic testing and services, and they are seeking an Account Manager for Workforce Health Solutions. The role involves maintaining and upselling existing accounts, managing client relationships, and ensuring customer satisfaction through proactive communication and issue resolution.

BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine

Responsibilities

Maintenance/Retention: Proactively contact key accounts to ensure customer service satisfaction and that client activity volume increases or, at minimum, remains the same as the prior year

Account Information: Ensure QTN and Salesforce are updated with current information. Add/updates. Verify the accuracy of new account set-ups

Care Review meetings: Organize, facilitate, and conduct meetings to cover topics including TAT, Pricing, OM, annual business review, chart reviews as needed, with clients

Relationship management: Develop and maintain relationships with all stakeholders including clients, adjusters, TPAs, etc

Upsell: Upsell existing clients to generate more tests and revenue. Identify ancillary services (Other Quest Divisions) opportunities, wellness, clinical, etc

Issue Resolution: Promptly address and resolve client concerns. Log issues on the VOC (Voice of the Customer) in CRM (Salesforce) and follow through until resolution and client satisfaction are achieved

Client Transition: Work with outside sales rep to transition clients after Tier 1 period ends ensuring a smooth handoff

Systems: Conduct all Quest ES web services demos for clients

Sales Leadership Team: Participate in one Leadership Team meeting per month, if possible. Present client retention information and trends on attrition issues

Special Projects: Assist in hosting in-Quest events and tours, such as Lunch & Learns/employer seminars and tradeshows where applicable. Work on projects as assigned by Sales Leadership

Document all activities in Salesforce.com, including client info, calls, meetings, and tours

Prepare reports as directed by Sales Leadership

Meet deadlines for work assignments and inform work status and progress to leadership

Communicate and work professionally with other staff to ensure efforts are coordinated and high-quality service is provided

Maintain knowledge of all company programs, services, and resources available to clients

Attend continuing education seminars and meetings as required

Perform related work as requested and all other duties as assigned

Involves frequent telephone contact with clients. Interaction with others is constant with frequent interruptions. Work requires some flexibility in working hours. Must be able to effectively resolve conflicts as they arise

Qualification

SalesforceSales experienceHealth care experienceLaboratory information systemsService acumenCommunication skillsNegotiation skillsOrganizational skillsTeam collaboration