Langham Logistics · 1 month ago
Dispatch and Carrier Operations Specialist
Indianapolis, IN
Full-time
Onsite
Mid Level
3+ years expLangham Logistics is seeking a Logistics and Carrier Operations Specialist responsible for managing the sourcing, vetting, and onboarding of new carriers to ensure a reliable transportation network. The role involves daily dispatch operations, managing carrier relationships, and ensuring smooth delivery processes while maintaining high service standards.
AutomotiveTransportation
Responsibilities
Carrier Sourcing, Vetting & Onboarding: Source, vet, and onboard new carriers, ensuring compliance with safety, regulatory, and company standards, and maintaining up-to-date carrier documentation
Carrier Relationship Management: Maintain and manage ongoing carrier relationships to ensure effective communication, issue resolution, and optimized service performance
Customer & Carrier Interfacing: Act as the point of contact for both internal and external customers, addressing inquiries related to shipments, deliveries, and operational status. Maintain strong relationships with customers and carriers to ensure clear communication and efficient service
Order Entry & Shipment Routing: Enter customer orders into the system, route shipments, and ensure all details are accurate to meet both customer and operational requirements
Scheduling & Appointments: Schedule and coordinate appointments for pickups and deliveries, ensuring alignment with customer needs and operational capacities. Update scheduling systems to reflect accurate appointment times and availability
Tracking & Tracing: Monitor and track shipments, ensuring that all deliveries are on schedule. Communicate updates to internal teams and customers regarding shipment status, delays, or changes
Asset Fleet Support: Support the management and coordination of fleet resources, assisting with tracking fleet availability and ensuring efficient asset utilization
Collaboration & Coordination: Work closely with the Transportation Department and other internal teams to resolve operational challenges and improve processes. Ensure smooth coordination between customers, carriers, and internal departments
Issue Resolution: Identify and resolve any issues related to carrier performance
Load Dispatching & Coordination: Dispatch loads for assigned accounts, ensuring timely and efficient delivery, and coordinating with carriers to meet operational requirements and customer expectations
Qualification
Required
High school diploma or equivalent
3-5 Previous experience in logistics, customer service, or supply chain operations
Demonstrated analytical ability, attention to detail, and strong computer skills preferably with transportation and warehouse management systems
Ability to evaluate alternatives to make the best overall value decisions considering cost, customer expectations and other factors
Ability to function in a high-stress environment and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Exercise solid judgment, problem solving, and decision-making skills. Must possess a proven record of taking initiative and responsibility, both individually and as a member of a team
Act with a real time sense of urgency
Possess the ability to learn and become an accomplished user in, but not limited to, customer as well as company transportation and warehouse management systems
Possess the ability to write routine reports and correspondence in a professional manner
Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Execution – the drive to take action, achieve results, think creatively, work efficiently and competently
Communication – the capacity to listen to others, process information and communicate effectively
Relationships – the ability to build personal relationships and facilitate team success
Must be able to prioritize, multi-task, and manage time effectively
Assertive, driven, and enthusiastic individual with strong work ethic
Must have ability to identify and resolve issues and maintain positive employee and customer relations
Excellent communication and interpersonal skills, with the ability to build relationships with customers and carriers
Strong organizational and multitasking abilities, with attention to detail in scheduling and operational tasks
Proficiency in logistics software, Microsoft Office Suite (Excel, Word, PowerPoint), and other relevant tools
Problem-solving skills with a proactive and customer-focused approach
Ability to work effectively in a fast-paced, team-oriented environment
Preferred
A degree in logistics, supply chain management, or a related field is a plus
Company
Langham Logistics
Langham Logistics is a logistics company offering supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracy Jaisle
Chief Financial Officer
Brian Landrum
Chief Operating Officer
Recent News
Indianapolis Business Journal
2023-12-26
Company data provided by crunchbase