Ivoclar NA · 1 month ago
Inhouse Repair Technician
Amherst, NY
Full-time
Onsite
Mid Level
$28/hr - $28/hr
3+ years expIvoclar NA is an international family business focused on dental equipment and solutions, seeking an Inhouse Repair Technician. The role involves repairing analog and digital equipment, conducting testing, troubleshooting, and providing technical support to various departments while maintaining quality standards.
3D PrintingDentalManufacturingMedical Device
No H1B
Responsibilities
Conduct electronic and mechanical testing and repair of analog and digital equipment
Perform troubleshooting and diagnostic support via phone with internal and external customers
Maintain excellent and accurate communications with the appropriate staff and customers
Provide technical advice and support to internal departments (Sales, Customer Service, and Education departments)
Coordinate loaner equipment usage, both to and from customers
Monitor and maintain equipment repair parts inventory in order to meet service and repair schedule/demand
Maintain quality logs and records as required by the Quality Management System
Establish/maintain vendors for replacement parts and supplies for equipment line
Assist with departmental training initiatives for self, staff and Salesforce
Assist other departments with spare parts, used equipment ordering
Provide assistance to other departments as needed
Perform other duties or assist in special projects as assigned by the Lead, Supervisor or Manager
Qualification
Required
Two-year degree (AAS preferred) or certification in a related field, and 3-5 years of practical experience (dental field is desirable), or an equivalent combination of education and experience
Must have excellent communication skills with the ability to work independently and in a small team environment
Familiarity with digital and analog meters and various power tools is essential
Excellent IT/PC skills and ability to communicate advanced topics to users with very different backgrounds
Must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity
Basic troubleshooting skills. Ability to identify common hardware, software and design errors relevant to equipment
Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job
Manual dexterity needed to work with hand tools
Must be able to lift a minimum of 75 lbs
Preferred
AAS degree
SAP / Salesforce knowledge a plus
Company
Ivoclar NA
This is the official LinkedIn page of Ivoclar North America (NA).
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Helmut Schuster
Chairman
Recent News
2025-12-30
Company data provided by crunchbase