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Hyundai Capital Canada · 1 month ago

Integration Platform Operations Manager

Dallas, TX6100 W. Plano Parkway, Suite 2000

Full-time

Onsite

Senior Level

$100K/yr - $155K/yr

5+ years exp

Hyundai Capital America is a financial services provider offering a range of products for customers and dealerships. The Integration Platform Operations Manager will oversee the operational performance and governance of integration platforms, ensuring they operate efficiently and securely in alignment with business objectives.

AutomotiveFinanceFinancial Services

Responsibilities

Own and govern integration platforms (TIBCO, Control-M, Informatica) including operational lifecycle management, SLA adherence, performance tuning, capacity planning, and standardization of integration frameworks and patterns

Oversee API, middleware, and data integration operations, managing TIBCO BW/BWCE/Mashery environments, Informatica ETL pipelines, and Control-M job scheduling (dependencies, calendars, throughput, job failure management)

Lead daily operational support (L1/L2/L3) across ESB, ETL, and scheduling platforms—driving incident management, RCA, ITIL compliance (Change/Incident/Problem/Release), audit/security readiness, and planning for go-lives, deployments, and hypercare

Drive monitoring, observability, and SRE practices by implementing Dynatrace/Prometheus/Grafana dashboards, automating alerting and runbooks, reducing MTTR, and improving reliability and platform health

Ensure platform security and compliance, managing RBAC, OAuth/mTLS, cert/token rotation, vulnerability remediation, patching, platform hardening, and adherence to InfoSec and regulatory controls

Provide release, environment, and stakeholder leadership, overseeing CI/CD workflows, configuration management, HA/DR planning, vendor coordination, cross-team collaboration, and maintaining operational documentation, reports, and governance artifacts

Qualification

TIBCO BusinessWorksInformatica PowerCenterControl-METL platformsMonitoring toolsCI/CD toolsITIL processesDockerKubernetesOpenShiftMicrosoft OfficeCommunication skillsInterpersonal skills

Required

Minimum 5-7 years' progressive experience supporting, operating, or administering enterprise integration platforms such as TIBCO BusinessWorks/BWCE, EMS, Mashery/API Gateway, or similar middleware

Operational experience with Informatica PowerCenter, IICS/IDMC, or equivalent ETL platforms

Background in ETL job tuning, workflow troubleshooting, repository management, and migration support

Experience with monitoring tools like Dynatrace, Logstash, Kibana, Splunk, Prometheus/Grafana, or similar

Experience in managing outsourced vendor for operations related tasks

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field

Strong expertise with TIBCO BusinessWorks/BWCE, EMS, Mashery/API Gateway, and enterprise integration patterns

Hands-on experience with Informatica PowerCenter and/or IICS/IDMC for ETL

Solid experience with Control-M job scheduling, workload automation, dependency modeling, and SLA optimization

Exposure to Docker, Kubernetes, OpenShift, or containerized integration deployments

Proven experience leading L1/L2/L3 operational and engineering teams in a 24×7 environment

Proven skills in ITIL processes (Change, Incident, Problem, Release)

Proven track record of driving RCA, MTTR reduction, and operational excellence

Familiarity with CI/CD tools such as Jenkins, Bitbucket, Git, Nexus, Artifactory, and automated deployment pipelines to build and maintain Tibco deployments

Proficient with Microsoft Office Suites, including PowerPoint

Excellent verbal and written communication, including presentation skills

Excellent interpersonal skills to successfully collaborate with cross functional departments and managing outsourced vendor

Strong orientation toward results coupled with reputation for integrity, creativity and good judgment

Must have the ability to challenge, when appropriate, existing practices