Ravi's Import Warehouse ยท 1 month ago
Membership Coordinator
Oakland, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $28/hr
2+ years expRavi's Import Warehouse is seeking a Membership Coordinator to ensure that all membership records are properly maintained and that members receive excellent service. The role involves advocating for customer service, managing membership enrollment records, coordinating information between departments, and supporting membership engagement initiatives.
Consumer GoodsE-CommerceOffice SuppliesRetail
Responsibilities
Be an advocate and key leader for exceptional customer service and communication in the branch
Maintain accurate records for all membership enrollment
Serve as the subject matter expert of all procedures of member service and program registration
Resolve member problems within policy guidelines
Coordinate information between Member Services and other departments
Manage staffing schedules and assist in the recruitment, on-boarding, and coaching of membership staff
Review and evaluate all current systems and make recommendations for improvements to supervisor
Identify problem areas affecting the Member Services area and bring them to the attention of the management team
Attend meetings and trainings as required
Assist with recruitment and retention of members
Assist with promotional, marketing and public relations activities related to membership
Develop and distribute member communications as necessary
Assist in the management of front desk operations ensuring efficient administrative processes
May assist with membership sales by conducting tours for potential new members
Support and implement member engagement events and promotional activities
Assist with the preparation and monitoring of membership budget
Assist in YMCA fund raising activities and special events
Special projects and other duties as assigned
Qualification
Required
High school diploma or GED
Two - five years of related experience in administration and/or customer service
Excellent customer service and administrative skills
High level of proficiency in Microsoft Word, Outlook and other computer programs and office machines necessary to perform the duties of the job
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Preferred
4 year college degree
Benefits
Generous health insurance benefit with no cost and low-cost premium
Paid time off and paid holidays
10% company paid retirement contribution after two years of service
Free nationwide Y membership for you and your family
Company
Ravi's Import Warehouse
Ravi's Import Warehouse supplies medicines, consumer goods, office supplies, and snacks.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase