Paylocity · 1 week ago
Lead Implementation Technical Services Ops - TPA
United States
Full-time
Remote
Senior Level, Lead/Staff
$64K/yr - $91K/yrPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, and they are seeking a Lead Implementation Technical Services Ops to manage operations for their designated team. The role involves providing leadership, coaching, and training to team members while ensuring effective resolution of departmental issues and enhancing team performance.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
Provide training and assist with coaching and development of new and existing team members
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Developing and implementing action plans to improve team or individual performance
Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach
Works with team members and managers to develop and communicate process improvements and updates to the team
Handles some setups and assists in creating procedural documentations to transition more complex projects to the Support Team
Request enhancements for internal systems or partner interfaces to improve workflow for the support team as well as the support of our partner
Research and communication with Customers, External Partners, and internal service staff to answer all inquiries
Ensures quality service to our internal and external customers from their departments support team
Works with all resources to become well rounded on all aspects of their designated department
Keep track of team metrics and use them to measure staff performance and incentives
Subject matter expert in key areas of their department
Qualification
Required
Prior experience in a customer facing role is required
Prior experience leading a team
Preferred
Bachelor's degree preferred
Prior experience with Payroll and/or Retirement Plans is a strong plus
Prior experience dealing with financial concepts
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Perks that support you, your family, and your finances
Career development
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
Founded in 1997
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase