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Webster Bank · 9 hours ago

Director, Banking Center Manager

Middletown, RI

Full-time

Onsite

Mid, Senior Level

$70K/yr - $115K/yr

5+ years exp

Webster Bank is a leading commercial bank focused on helping individuals, families, and businesses achieve their financial goals. The Director, Banking Center Manager is responsible for all functions and daily operations within a banking center, including achieving sales and customer service goals, managing staff, and developing client relationships.

Banking

Responsibilities

Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards

Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals

Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center’s growth and profitability objectives

Identify, cultivate, and support key customer segment relationships through focused sales and referral activity

Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels

Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way

Utilize and model usage of all available sales tools and resources

Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements

Ensure compliance with Federal and State laws as well as bank policies and procedures

Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center

Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments

Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities

Qualification

Retail banking knowledgeLeadership skillsCustomer service skillsRelationship buildingComputer skillsSales skillsOrganizational skillsCommunication skills

Required

H.S. Diploma or General Education Degree (GED) required

5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills required

Intricate knowledge of retail banking products and services

Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills