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Cooper Street Capital · 5 months ago

Community Director

Santa Fe, NM, 87501, US

Full-time

Onsite

Mid Level

3+ years exp

Cooper Street Capital is a privately owned, multi-family property management firm headquartered in Aspen, CO. The Community Director is responsible for overseeing all property operations, managing staff, and ensuring high occupancy levels while maintaining tenant satisfaction.

Asset ManagementCommercialCommercial Real EstateReal Estate

Growth Opportunities

Responsibilities

Collaborate with Asset Manager in the creation of operational budgets

Manage the property to perform in line with the established budget guidelines throughout the year

Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis

Perform evictions, utility cut-offs and landlord liens as required on delinquent rents

Lease vacant units by communicating with leads, giving tours, and advertising the property with creative marketing techniques

Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance

Approve and submit all invoices to corporate office for payment

Hire, terminate, train, motivate and supervise all onsite staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising onsite staff of employee procedures and guidelines

Conduct ongoing training with office staff

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments

Know the application, leasing and all applicable TX property code laws

Ensure that lease files are complete and that completion of leases is being executed properly

Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections

Attend scheduled meetings with visiting CSC and Cooper Street Capital team members

Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis

Communicate all challenges affecting the operation of the property to the Director of Operations in a timely manner

Ensure all calendar activities are conducted in a timely manner to meet required deadlines

Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc

Maintain positive customer service attitude that contributes to a vibrant community

Delegate inspections with residents for all move-in/move-outs

Review and track all notices to vacate to determine the cause of the move-out

Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc

Support residents with payment plans and community supports as needed

Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit

Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out

Monitor and schedule all maintenance activities

Inspect the Maintenance Shop monthly to ensure compliance with CSC policy

Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours

Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance

Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions

Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc

Complete Marketing Plan quarterly

Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork

Approve all rental applications

Approve and sign all lease paperwork and addenda

Approve and sign off on all commission forms

Complete leasing goals weekly

Perform a variety of position related tasks as requested by the Regional/Asset Manager or CSC leadership team

Qualification

Property managementBudget managementTeam leadershipMicrosoft Office SuiteBasic accountingSpanish speakerCustomer serviceCommunication skillsProblem-solving