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Unified Women's Healthcare · 2 hours ago

Laboratory Client Service Representative

Itasca, IL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Unified Women's Healthcare is dedicated to providing quality client services in a laboratory setting. The Laboratory Client Services Representative will act as a liaison to resolve client concerns, support internal operations, and ensure client satisfaction through effective communication and problem-solving skills.

Health CareHospitalMedical

Responsibilities

Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction

Triage concerns appropriately based upon laboratory protocol

Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records

Provide information to Care Center Clients regarding collection requirements of laboratory testing

Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services

Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking

Manage on onboarding process for new Care Centers

Contact Clients to resolve routine issues related to patient specimens and result reporting

Support laboratory administration and pathologists with clerical or administrative tasks as requested

Understands, support, complies with company policies, procedures

Other duties as assigned

Handling inbound Client calls

Calling Outbound to gather missing information

Reception Desk Coverage as needed

Qualification

Medical/lab experienceSpecimen handling knowledgeBasic medical terminologyInvestigative skillsEmpathyCommunication skillsProblem-solving skillsClient focused