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First American · 22 hours ago

Sr. Business Systems Analyst

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

4+ years exp

First American is a leading entity in the mortgage servicing industry, focused on providing superior technology and services. The Sr. Business Systems Analyst will define business processes, translate requirements into solutions, and ensure system alignment to enhance customer satisfaction and operational efficiency.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Define business processes and system alignment

Translate business requirements into system definitions and solutions

Acting as liaison between the user community and the technical applications development staff

Resolve system problems to ensure customer processes run smoothly

Document business processes, training procedures, standard operating procedures, project status, etc

Implement system alignment with business processes

Identifies business system requirements and related business/application solutions over a complete business process

Develops new customizations with design, documentation, testing and training

Conducts business process evaluations to gain technical knowledge of business requirements

Writes and maintains system documentation

Required to perform duties outside of normal work hours based on business needs

Other duties as assigned

Qualification

Business AnalysisData AnalysisSystem IntegrationCBAP CertificationProject ManagementMicrosoft OfficeCommunication SkillsOrganizational Skills

Required

Generally requires BS Degree or equivalent work experience

Typically have 4-7 years of directly related experience

Excellent organizational and project management skills

Considers the business implications of the application of technology to the current business environment

Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems

Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements

Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions

Strong working knowledge of Data Analysis and/or relational databases

Standard Microsoft Office skill set

Strong working knowledge of system integrations and supporting technologies