Apply on Employer Site

Sally Beauty · 10 hours ago

Associate Relations Advisor

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Sally Beauty Holdings is a company that values diversity and inclusivity. They are seeking an Associate Relations Advisor to serve as a point-of-contact for current and former associates, providing support and guidance on various issues while ensuring compliance with company policies and regulations.

MessagingRetailSocial Media

Responsibilities

Collaborates effectively with HR, Field Managers, Loss Prevention, Legal and others on an as-needed basis regarding associate relations concerns requiring escalation and/or notification

Counsels and guides leaders and associates on issues by thoroughly investigating and resolving concerns while appropriately documenting case details and relevant information in the call service management system

Initiate and participate in investigation through resolution confirming concerns have been closed out appropriately with all participants contacted in the resolution

Provides feedback to Senior Manager on call trends, process gaps, identified root causes, and recommended creative solutions for continuous improvement and reduction of escalated issues. Escalates complex/difficult concerns to the Senior Manager or others when appropriate

Utilizes procedures, policy manuals, knowledge base and other reference materials to assist in making recommendations and resolving issues within identified service level agreements

Coordinates review with Loss Prevention, Legal, and Benefit team for guidance as appropriate in addressing cases that may result in potential legal action

Integrates effectively with team members; seeking input/assistance as needed. Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of field HR team

Monitors trends to identify problem areas and makes recommendations. May analyzes results and themes to determine where intervention or additional leadership support may be required

Qualification

HR experienceAssociate RelationsFederalState lawNavex Ethics PointPower BIMS Office ApplicationsPHRCustomer serviceSpanishCommunication skillsCritical Thinking

Required

2+ years of HR experience in a concentration such as Associate Relations or as an HR Generalist

High School Diploma or equivalent

Working knowledge of federal and state law regulations as they pertain to employee relations, benefits (including leave administration), compensation, and payroll

Skilled at MS Office Applications (Word, Excel, PowerPoint) and HR Systems

Strong written, oral, and interpersonal communication skills (including professional telephone etiquette)

Ability to provide ethical, high quality, timely, professional, and positive customer service

Strong Critical Thinking Skills: Ability to make sound decisions and provide direction in the context of conflict resolution in accordance with corporate policies

Ability to multitask and work in a team environment/building Relationships

Ability to handle confidential and sensitive information with discretion

Ability to meet or exceed established service level expectations