Apply on Employer Site

University of Missouri-Columbia · 4 hours ago

Human Resources Specialist II

Columbia, MO

Full-time

Onsite

Entry Level

$19.23/hr - $21.63/hr

1+ years exp

The University of Missouri-Columbia is seeking a Human Resources Specialist II to join their HR Service Center team. This role involves providing customer service regarding benefit and retirement plans, addressing HR policies and programs, and supporting administrative processing to ensure accurate and timely information for faculty and staff.

Higher Education

Diversity & Inclusion

No H1B

Responsibilities

Provide customer service regarding benefit and retirement plan offerings, eligibility, deadlines, and processes. Provide tier-one support to routine and non-routine inquiries

Areas of knowledge and customer inquiries include matters pertaining to all Summary Plan Documents (SPD’s), coverage and eligibility including Custom Network, PPO, HSA’s, Retiree Health Plans, COBRA, and Medicare eligibility; Accidental Death and Dismemberment, Dental, Vision, Flexible Benefits, Life Insurance, and Long-Term Disability; and University sponsored Retirement Plans (defined benefit and defined contribution plans), and Voluntary Retirement Plans

Provide professional, collegial, and dialogue to create effective solutions in a timely manner; May escalate complex issues to supervisor or subject matter expert teams

Respond to inquiries timely; Maintain documentation and process service tickets to ensure accurate tracking of issues and resolutions

Use of good judgement, excellent written and verbal communication skills, computer skills, research of information, and continual independent learning of benefit and retirement plans, knowledge of HIPPA, and University of Missouri policies is essential to ensure and maintain professional knowledge and provide sound, credible advice

Provide Customer Service And Problem-solving Regarding Human Resource Policies And Programs. Provide Tier-one Support To Routine And Non-routine Inquiries. May Escalate Complex Issues To Supervisor Or Other HR Leaders. Topics May Include But Are Not Limited To Paycheck questions including withholdings, garnishments, W2 questions, pre-and-post tax deductions, vacation payout, and payroll communication

Educational Assistance and Tuition Reduction

Training and Development programs including required compliance and regulatory training

Absence and leave benefits including vacation, sick, personal days, winter break leave, FMLA, personal leave, etc

Support administrative processing, ensuring information is accurate and provided in a timely manner. Knowledge of policies, research of information, data verification, identification of discrepancies and solutions, and interaction with customers, other departments, and vendors is essential

Benefit enrollment and benefit change elections

Benefit and retirement plan enrollment status changes including new dependents, deceased members, and beneficiary designations

Proof of relationship documents

Healthy Savings Account (HSA) and Family Savings account (FSA) forms

Personal data forms

Life insurance forms

Educational Assistance and Tuition Reduction forms

Paycheck withholdings and Federally required forms including W-4, 1099-R, 1095-C

Employment and income verification letters

Imaging of personnel documentation including confidential files

Maintain up-to-date knowledge of current and emerging University of Missouri human resources policies and practices

Qualification

Benefits knowledgeRetirement plans knowledgeCustomer serviceProblem-solvingData verificationHIPAA knowledgeResearch skillsCommunication skills

Required

An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary