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Netsmart · 5 hours ago

Client Success Coordinator

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

Netsmart is transforming the way organizations leverage technology to improve outcomes. As a Client Success Coordinator, you will be the trusted advisor for clients, helping them implement solutions and achieve their business goals.

Computer VisionHealth CareSoftware

No H1B

Responsibilities

Serve as the client’s main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge

Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention

Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams

Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships

Interface and advocate for the client through collaboration across sales, professional services, product management and development teams to resolve current challenges and identify future solutions. Manage escalations and projects with the client as needed. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing

Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients

Qualification

SaaS product experienceMicrosoft Office proficiencyAnalytical skillsCommunication skillsCollaborative skillsProblem-solving abilitiesOrganizational skills