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BCLP · 4 weeks ago

Senior Global Account Manager

Chicago, IL

Full-time

Hybrid

Senior Level

$148K/yr - $232K/yr

7+ years exp

BCLP is a forward-thinking firm seeking a Senior Global Account Manager to enhance client relationships and drive growth. In this role, you will manage designated accounts, develop strategic insights, and work collaboratively with client teams to foster engagement and operational excellence.

AdviceConsultingLegalLegal TechProfessional Services

Responsibilities

Drive strategy development and execution across designated accounts to further develop client relationships and increase coverage across geographies and legal capabilities

Facilitate regular, strategic client team discussions to develop and progress client driven strategies with ambitious financial target for profitable growth

Facilitate continuous client team engagement through regular client meetings, information sharing, performance tracking and suggested client development opportunities

Drive client team engagement with firm activities e.g. campaigns, client listening and relevant events to progress relationships

Support relevant proposals and meeting materials, working with the Pricing and Pitch & Proposals teams to progress client specific opportunities

Drive operational efficiency by ensuring compliance with contractual arrangements e.g. Outside Counsel Guidelines, budget management, tracking key KPIs and client reporting

Proactively develop opportunities to expand client relationships by combining client and market intelligence with firm knowledge, including CRM and key financials

Proactively nominate client contacts for the Voice of the Client Program and share learning to identify areas of opportunity or required interventions

Proactively work with the Commercial Finance team to benchmark pricing and financial performance against firm/sector performance and identify further opportunities and provide solutions for interventions where necessary

Continuously monitoring key performance indicators around client growth, service diversification and profitability

Develop your own client relationships where appropriate as guided by the client strategy

Identify and deliver on client engagement opportunities as informed by client plans and client engagement initiatives across the firm such

Where relevant, and in consultation with the client teams, develop strategic relationships across legal, operations, procurement and other functions as driven by the client strategy and relationship maps

Attend client meetings where relevant such as relationship meetings, pitch presentations and planning meetings

Develop a good understanding of relevant market and sector insights across the client portfolio and liaise with sector teams to deploy resources and client engagement opportunities

Bring insights to client team discussions to identify new areas of opportunity for further client engagement

Proactively bring sector specialists to client discussions to strengthen the BCLP offering

Identify client contacts to include in the firm-wide Client Listening program

Become a trained interviewer, conducting client reviews, developing insightful and actionable feedback reports and drive continuous development across client teams from collective learning

Analyze and disseminates client interview results to client teams and implements necessary actions

Full utilization of the Client Relationship Management system (Dynamics) for strategic analysis and planning around key contacts as outlined in the Relationship Map

Good understanding of key firm and client team metrics and available data and reports to measure and further drive success

Collaborate with Relationship Leaders to drive positive behaviors and engagement across the client teams

Project management of, or contribution to, select department projects as required to continuously professionalize the Client & Sector team approach across the Firm

Qualification

Client relationship managementStrategic planningFinancial analysisCultural awarenessCoaching skillsMarket insightsCommunication skillsTeam collaboration

Required

Strong relationship development, influencing and coaching skills

Working in a client facing capacity, developing personal client relationships

Good understanding of navigating complex professional services organizations

High degree of cultural awareness and an ability to drive activity across a broad group of international stakeholders

Aptitude for financial analysis

A minimum of 7 years of relevant professional experience

Preferred

Bachelor's Degree preferred

Benefits

Annual discretionary bonus

Company

BCLP

Glassdoor3.5

With approximately 1,200 lawyers in 32 offices across North America, Europe and the Middle East, BCLP is a fully integrated global law firm that provides clients with connected legal advice, wherever and whenever they need it.

Founded in 2018

New York, New York, USA

1001-5000 employees