CHA Hollywood Presbyterian Medical Center · 23 hours ago
Admitting Team Lead Exempt
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yrCHA Hollywood Presbyterian Medical Center is an acute care facility committed to serving local multicultural communities with quality medical and nursing care. The Admitting Team Lead oversees patient registrations, operations, and staff supervision while ensuring quality and customer service standards are met.
Health CareHospitalMedical
Responsibilities
Oversee the patient admission, registration, and discharge processes to ensure compliance with facility policies, regulatory requirements, and insurance protocols
Ensure all patient information is verified and accurately entered into the system (e.g., demographics, insurance, guarantor, physician, etc.)
Audit admission documentation and registration entries for completeness and accuracy
Assist with policy updates, staff training on compliance standards, and internal audits
Collaborates with appropriate departments and staff for all requests for patients to be admitted/ transferred to HPMC
Collaborate with departments such as billing, nursing, and medical records to ensure smooth patient flow and documentation
Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers
Serve as a subject matter expert for the electronic health record (EHR) and admission/registration systems, not limited to eligibility systems and online tools
Ability to perform day-to-day admitting tasks, not limited to phone calls to verify patient insurance coverage, benefits, and pre-certification requirements
Monitors daily activity of the team to ensure that the team is performing their duties and are meeting their KPIs
Responsible for cost containment, conservation of supplies, equipment, and other organizational resources
Ability to use Acknowledge, Introduce, Duration, Explanation, and Thank you (AIDET) in all settings
Completes departmental and hospital-wide in-services, competencies and Health Stream assignments
Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the department as directed by Leadership, Hospital Goals and Vision
Handle complex or escalated patient inquiries, complaints, or special cases with professionalism and empathy
Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's Policies and Procedures
Demonstrates a complete understanding of roles during emergency/disaster situations
Participate in hiring, onboarding, and performance evaluations of admitting staff
Rotates on-call and steps in to cover shift’s; as needed
Assumes other duties as required
Qualification
Required
High School Diploma or equivalent required
Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria
Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others
Must possess exceptional customer service skills and excellent telephone skills
Consistently demonstrates problem solving skills
Must be able to work in a union environment
Excellent communication, customer service, and organizational skills
Ability to work in a fast-paced environment and multi-task
Ability to anticipate and respond to issues as they arise
Strong analytical skills
Effective leadership skills
Los Angeles County Fire Card (required within 30 days of employment)
Assault Response Competency (ARC) (required within 30 days of hire)
Preferred
Associates Degree
1 Year of leadership experience preferred
Company
CHA Hollywood Presbyterian Medical Center
CHA Hollywood Presbyterian Medical Center is a full-service, acute care hospital. It serves multicultural communities with quality medical.
Founded in 1924
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Yoo
Chief Executive Officer
Robert Allen
President and CEO
Recent News
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