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Protolabs · 2 hours ago

Key Account Manager

Maple Plain, MN

Full-time

Hybrid

Mid, Senior Level

$67K/yr - $89K/yr

5+ years exp

Protolabs is a leader in digital manufacturing, known for its innovative and diverse team. The Key Account Manager is responsible for managing top enterprise customers, focusing on customer satisfaction, retention, and driving growth through understanding customer needs and providing tailored solutions.

3D PrintingIndustrialManufacturingMechanical EngineeringSoftware

No H1B

U.S. Citizen Only

Responsibilities

Proactively drives, organizes and facilitates business reviews and other customer meetings

Develops and manages an annual account plan and budget in collaboration with other internal resources

Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines

Understands customer's business and uses that knowledge to provide solutions to penetrate the account

Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage

Fluent in key value propositions and customer bottleneck/objections, and can map a product life cycle supply chain from source to end customer

Pursues individual development

May provide input and guidance for other team members

Identifies key customer contacts: both champions and coaches, at multiple levels across multiple departments

Leads and leverages account team member(s) and other internal resources toward achieving customer expectations and grow account value

Accountable for operational results and connected to operational excellence, but spends less than 25% of time on day-to-day account operations and no time on account administration

Manages and grows accounts for multiple service lines and customer locations

Accountable to manage a select group of accounts; best practice is between 5-8 customers

Performs other duties as assigned

Qualification

B2B SalesCustomer Relationship ManagementAccount ManagementManufacturing KnowledgeBusiness AnalyticsCommunication SkillsPresentation SkillsConflict ResolutionTeam CollaborationGrowth Mindset

Required

Bachelor's degree in business or related field or equivalent education and/or experience

5+ years of experience with Business to Business (B2B) Sales, ideally with Fortune 500 customer experience

Demonstrated ability to develop and drive customer growth through projects, programs and agreements

Consistent high performer with proven record of growing sustainable customer business partnerships and strong internal Protolabs relationships

Familiar with all of Protolabs' service lines, understands the manufacturing product life cycle, and how to connect customer needs with Protolabs' capabilities in our full-service offering

Strong culture promoter who embodies Protolabs values: We are one team. We are kind. We are makers. We win or we learn. We take ownership

Proactively builds strong internal relationships across Protolabs' ecosystems, and maintains relationships with customer coaches and champions

Ability to successfully resolve customer conflicts

Consistent ability to proactively source leads and identify new business opportunities and maintain a robust pipeline

Excellent presentation and communication skills, both verbal and written, at the facility and business unit levels within the customer organization

Technical aptitude for engaging in high-level conversations related to manufacturing and engineering

Demonstrates a growth mindset with a continuous improvement lens. Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals

Early adapter to new initiatives and demonstrates creative thinking outside the box. Ability to self-analyze individual performance to optimize selling strategy, effort and revenue attainment

Benefits

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive PTO + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program

And More!

Company

Protolabs

We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services.

Founded in 1999

Maple Plain, Minnesota, USA

1001-5000 employees