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Dassault Falcon Jet · 1 month ago

FALCONCARE MAINTENANCE REP

Melbourne, FL 32901, USA

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

Dassault Falcon Jet is a leading company in the aviation industry, committed to supporting the health and wellbeing of its employees. The FalconCare Maintenance Representative will oversee maintenance on FalconCare covered aircraft, ensuring compliance with contractual obligations and resolving invoicing disputes. The role involves customer follow-up, cost analysis, and collaboration with support personnel to enhance customer service.

Manufacturing

H1B Sponsor Likely

Responsibilities

Provide on location oversight of maintenance being performed on FalconCare covered aircraft

Provide answers to questions regarding FalconCare, warranty and commercial program coverage

Recommend cost effective repair options while ensuring DFJ meets contractual support obligations to programs

Assist review and processing of FalconCare and warranty invoices

Negotiate with service providers to resolve invoicing disputes

Responsible for customer follow-up to ensure timely resolution of invoicing/coverage disputes and to control associated costs

Analyze expense elements to focus company attention on cost saving areas

Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Help Desk, and Service Engineering) to ensure proper level of customer support

Provide training to customers and service center personnel on FalconCare and warranty processes

Make recommendations for increased dispatch reliability and cost efficient maintenance

Work with authorized service centers in establishment of new flat rates and periodic review and updating of existing flat rates for scheduled inspections and frequently seen tasks

Review in-service aircraft prior to enrollment

Other duties as assigned by management

Qualification

FAA A&P licenseCorporate aircraft experienceCustomer communicationMicrosoft Office skillsAviation Management experienceAccounting knowledgeSelf-starterVerbal communicationWritten communication

Required

FAA A&P license required

Minimum of five (5) years of hands-on technical experience on corporate aircraft, preferably Falcons

Minimum of two (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concerns

Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs

Able to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines

Excellent PC and Microsoft Office skills

Self-starter who takes initiative and works well with minimal supervision

Excellent verbal and written communication skills with ability to effectively interact with staff/customers

Preferred

Aviation Management experience

BS degree in Aviation related studies

Basic knowledge of accounting and budgeting principles

Benefits

Comprehensive healthcare coverage (Medical/Prescription, Dental, Vision)

HSA and FSA options

401k Plan with Company Match

Life Insurance

Disability Benefits

Supplemental Insurance

Group Legal

Paid Time Off

Tuition Reimbursement

Employee Discounts

And much more

Company

Dassault Falcon Jet

Dassault Falcon Jet is an aviation company that designs and markets private jets and fighter airplanes.

Founded in 1963

Little Ferry, New Jersey, USA

1001-5000 employees

http://www.dassaultfalcon.com

H1B Sponsorship

Dassault Falcon Jet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2023 (4)

2022 (2)

2021 (2)

2020 (7)