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JDA TSG · 11 hours ago

Microsoft Teams Customer Engineer

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $110K/yr

7+ years exp

JDA TSG is a company that equips Global Iconic brands with specialized talent and business process expertise. They are seeking a Microsoft Teams Customer Engineer responsible for customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives, acting as a trusted advisor to clients.

ConsultingInformation Technology

No H1B

Responsibilities

Standard Product Work Shops – Training

In-Depth Product Reviews - White Board (Chalk Talk) Sessions

Health Checks / Assessments

Post Operational Review of Product Implementations

Product Upgrade / Migration Assessments

Systems Performance Reviews

Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

Qualification

Microsoft TeamsVoiceVideo solutionsSBC ConfigurationPowerShell/ScriptingITIL/Service ManagementTenant restriction understandingDeep troubleshooting skillsDesigning & implementing servicesHealth checksAssessments

Required

7+ years experience of supporting UC communication solutions for Microsoft Teams

In-depth experience with MS Teams Telephony and architecture

5+ years experience of Voice, video, meeting solution, and supporting infrastructure that includes thorough knowledge of MS Teams Live Event/Webinar/Town Halls

SBC Configuration

PTSN Architecture

Understanding of Tenant restriction V1/V2

Experience with CQD QBR analysis/QoS

Intune/Firewall knowledge related to Teams

Good understanding of ITIL/Service Management

5+ years experience in architecture designs, deployment, troubleshooting, technology management

Understanding of Microsoft's Modern IT Architecture and Strategy

PowerShell\Scripting experience

Deep troubleshooting skills with Teams

Designing & implementing services of Teams

MS Teams deployment

Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management