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PlainsCapital Bank · 1 hour ago

Branch Manager II (Westlake)

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

PlainsCapital Bank is a financial institution committed to relationship banking and customer service excellence. The Branch Manager II is responsible for the daily operations of the branch, ensuring operational integrity, managing staff, and fostering customer relationships while also engaging in community outreach.

BankingFinancial Services

Responsibilities

Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service, and has overall daily operational responsibility for the performance of a full-service branch

Recruits, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution at branch level

Oversees organization and execution of branch relationship sales management, operational integrity, and service excellence processes and procedures to maximize customer service, staff productivity, and operational efficiencies

Ensures staff compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures

Develops and manages profitable, multi-product relationships with individuals, small businesses, and small business management teams

Calls on existing customers to deepen and enhance banking relationships based on client needs

Participate in joint calls with lender(s) as a product knowledge expert

Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established personal and production goals

Manages cost effectiveness of the branch to maximize profitability

Educates branch staff on CRA requirements including documentation; directs overall CRA efforts for the branch

Oversees relationship-selling efforts of branch staff; facilitates staff referrals and working relationships with other LOB partners

Key person responsible for satisfactory audits and a variety of branch reporting related to branch activities as a whole

Approves customer overdrafts and other transactions in accordance with established authority levels/limits

Establishes and oversees staff training and development plans, coaches' employees daily in appropriated operational practices and methods

Receives and resolves routine and/or difficult customer issues and inquiries

Manages the facility needs of the Branch

Must be involved in community organizations, conduct outside business development, and active in setting Bank at Work appointments

Other duties and responsibilities as required

Qualification

Branch management experienceBanking regulations knowledgeCustomer relationship managementMicrosoft Office proficiencyAnalytical skillsCommunication skillsProblem-solving skillsTime management skillsOrganizational skillsSelf-motivated

Required

Bachelor's degree or equivalent work experience required

5 or more years of related experience in banking with at least three years of direct branch management experience

Thorough knowledge and understanding of Federal Reserve and other regulatory guidelines and operating procedures as well as general bank operations related to the servicing of checking accounts, ATMs, and other bank services

Excellent verbal, written and interpersonal communication skills

Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment

Must be self-motivated with strong initiative, accountability, and attention to detail