eBay · 1 day ago
Sr Manager, Policy & Trust Strategy
Salt Lake City, UT
Full-time
Hybrid
Senior Level
$104K/yr - $178K/yr
7+ years expeBay is a global ecommerce leader committed to changing the way the world shops and sells. The Senior Manager, Policy & Trust Strategy will develop and enforce policies to ensure safe transactions on eBay’s live commerce platform, while collaborating with various teams to drive customer loyalty and trust.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Own and develop end-to-end post-purchase protections strategy to ensure buyers and sellers can transact safely and with confidence in the live commerce environment
Champion solutions tailored to the unique needs of live video-based transactions, balancing customer needs, marketplace differentiation and financial feasibility
Define, operationalize and enforce policies related to eBay’s protection programs
Partner with Analytics/Data science, Product, Customer Service and other cross-functional partners to ensure policy precision and fairness across user segments
Develop operating rhythms to ensure consistent policy adherence and policy adaptability as Live commerce and business needs evolve
Establish success metrics for post purchase protections performance
Measure, test, and track performance, providing regular updates and actionable insights to leadership related to protection outcomes
Leverage insights to inform forward-looking roadmap prioritization
Collaborate with senior Live Business, Product, and Risk partners to align protections with the broader eBay Live growth and customer experience strategy
Build and deliver high impact analyses and presentations to secure approval and/or resources
Qualification
Required
7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
Ability to define long-term policy strategy while managing near-term execution; skilled at simplifying complex issues into actionable insights
Proven track record of owning business-critical workflows with high attention to detail, rigor, and accountability
Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners
Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies
High EQ and cross-functional fluency, with a collaborative approach and ability to navigate ambiguity
Benefits
Target bonus
Restricted stock units
Full range of medical
Financial
401(k) eligibility
Various paid time off benefits
PTO
Parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-23
2026-01-22
Company data provided by crunchbase