Nokia · 20 hours ago
Customer Advocacy Engineer
California, United States
Full-time
Onsite
Senior Level
7+ years expNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. The Customer Advocacy Engineer will lead critical customer onboarding, develop customer test plans, and provide hands-on support for early customer trials and critical escalations to ensure successful deployment and adoption.
ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
Responsibilities
Leverage experience and feedback from Global Services & Support to refine customer onboarding processes
Develop customer test plans for new hardware or software features
Provide hands-on support for early customer trials, demonstrations, and critical escalations
Monitor customer issues post-FCS, flag key concerns for resolution or documentation by GA, and ensure high-touch customer management to drive satisfaction and adoption
Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption
Act as the primary point of contact for customer management, fostering strong relationships and addressing customer needs during onboarding and early adoption phases
Support and lead customer demonstrations, lab certifications, and early product trials to showcase product capabilities and ensure certification requirements are met
Handle escalations for critical customer issues, ensuring timely resolution, clear communication, and follow-through with stakeholders
Generate customer test plans for newly released hardware or software features to validate performance in customer environments
Contribute to Serviceability Requirements based on customer feedback to enhance product usability and quality using the Product Lifecycle Process
Provide initial escalation support for new Nokia Hardware & Software Releases from FCS to GA
Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication
Collaborate cross-functionally with teams across regions to align on customer needs and product improvements
Maintain a consistent feedback loop with customers and internal teams to drive enhanced customer satisfaction and product quality
Qualification
Required
Proven experience in customer management, onboarding, and relationship-building in technical environments
Prior experience with Long Haul and/or Metro Optical Networks required
Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases
Knowledge of TCP/IP networking, L2/L3 routing, and switching
Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters
Experience with IP L2/L3 traffic generators and analyzers such as Spirent, IXIA, or Agilent
Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders
Preferred
Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus
Prior system test, QA experience, or knowledge of the product development lifecycle is a plus
Master's degree in electrical/electronic Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field
7+ years of experience in the job offered or related roles
Benefits
Continuous learning opportunities
Well-being programs to support you mentally and physically
Opportunities to join and get supported by employee resource groups
Mentoring programs
Highly diverse teams with an inclusive culture where people thrive and are empowered
Company
Nokia
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
10001+ employees
H1B Sponsorship
Nokia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B
Leadership Team
Justin Hotard
President and CEO
Victoria Hanrahan
Chief of Staff to the CEO
Recent News
IEEE Spectrum
2025-12-29
2025-12-26
Company data provided by crunchbase