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Digitas North America · 9 hours ago

Account Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $108K/yr

5+ years exp

Digitas North America is a Networked Experience Agency focused on creating magnetic experiences for brands. The Account Manager will be responsible for managing client relationships, overseeing digital marketing business, and leading a team to deliver exceptional service and results.

Marketing & Advertising

Responsibilities

You’ll manage Account Executives and independent contractors, pump out leading client service results, and oversee multiple pieces of digital marketing business

Strengthening our relationship with the clients, becoming their go-to resource - you’ll win them over by asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior management

Displaying a firm understanding of the client team’s structure, hierarchy, and political realities

Knowing all there is to know about the client’s product or service, the market, and its consumer - and understanding the marketing objectives in terms of sales, market-share, and competitor products

Acting as an ambassador for the brand, internally and externally

Helping the client promote work within their company and, when appropriate, the broader marketplace

Creating dependable, organized, and clear communications at all levels and across all departments

Steering actionable briefs and presenting work confidently and persuasively

Managing client and agency team expectations, day in and out, and helping clear roadblocks to success

Developing team members by coaching, training, and identifying areas of growth

Overseeing various production stages and ensuring adequate resources

Understanding the larger financial picture and impacts on contribution margins/revenue targets

Qualification

Digital marketing expertiseAnalytical skillsLeadership trainingGenerative AI toolsTime managementCommunication skillsCoaching skillsStrategic thinkingOrganizational skills

Required

An unwavering passion for marketing, and an unstoppable drive to bring the best work to life

Four years of college education and five to seven years of experience, preferably at a creative agency

Impressive expertise in the digital world - you keep a pulse on what's happening, and you offer smart POVs on how businesses should adapt accordingly

Excellent analytical skills and strategic thinking - you're strong on both IQ and EQ, as adept at reading data for insights as you are at reading clients for feedback

Effective time-management, impeccable organization, and the flexibility to adapt quickly to changes

Proven leadership and management training - you're known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively

Amazing communication and presentation skills - you're articulate, straightforward, and engaging

Preferred

Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation