Snap Finance · 2 hours ago
SEEN - Collections Account Manager
Utah, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expSnap Finance is a company dedicated to providing flexible financing solutions to individuals regardless of their credit history. They are seeking a Collections Account Manager to manage delinquent accounts, develop effective collections strategies, and maintain strong customer relationships while ensuring compliance with regulations.
Business DevelopmentFinanceFinancial ServicesFinTech
Responsibilities
Manage a portfolio of delinquent accounts and implement strategies to facilitate the timely collection of outstanding balances
Conduct thorough account reviews to identify the root cause of delinquency and develop customized solutions for each customer
Develop and implement effective collections strategies to minimize losses and improve overall collections performance
Utilize data analysis and reporting to identify trends, assess risk, and optimize collections workflows
Collaborate with cross-functional teams to implement process improvements and enhance efficiency in the collections process
Communicate with customers via phone, email, and written correspondence to address payment concerns and negotiate payment arrangements
Provide exceptional customer service while adhering to regulatory guidelines and company policies
Build and maintain strong relationships with customers to facilitate the resolution of delinquent accounts and promote customer retention
Ensure compliance with regulatory requirements and internal policies related to collections practices
Maintain accurate records of collection activities and update account information in the system
Generate regular reports on collections performance, delinquency trends, and account statuses for management review
Qualification
Required
High School diploma
6+ months of previous collections experience required
Knowledge of collections practices, regulations, and compliance requirements
Excellent communication and negotiation skills, with the ability to handle sensitive customer interactions
Analytical mindset with the ability to interpret data and make data-driven decisions
Advanced English (B2+) across the board
Strong attention to detail with excellent written and verbal communication skills
Detail-oriented with a focus on accuracy and precision
Self-motivated and results-driven, with a commitment to achieving collections targets
Strong problem-solving skills and the ability to think critically under pressure
Excellent organizational skills and the ability to manage multiple priorities simultaneously
Team player with a collaborative mindset and a commitment to fostering a positive work environment
Preferred
Bilingual Spanish preferred
Previous credit card collections experience preferred
Benefits
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
Company
Snap Finance
Snap Finance is a fintech company that specializes in providing consumer financing and lease-to-own purchase options.
1001-5000 employees
H1B Sponsorship
Snap Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (25)
2023 (5)
2022 (21)
2021 (14)
Funding
Current Stage
Late StageTotal Funding
$55.09M2022-10-03Private Equity· $21M
2019-01-01Private Equity
2015-06-19Series Unknown· $28M
Leadership Team
Suraj Menon
Senior Director - Product Management
Recent News
Business Wire
2025-12-09
Furniture News
2025-11-14
2025-11-14
Company data provided by crunchbase