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Cognizant · 7 hours ago

Tech Point of Contact

Bothell, WA

Full-time

Onsite

Entry Level

$18/hr - $20.43/hr

1+ years exp

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of businesses. The Tech Point of Contact acts as a liaison between the Operations and Engineering teams, ensuring smooth technical functioning and resolving technical issues reported by users.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products

Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user reported problems

Work closely with Geo program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues

Coordinate tools releases and new updates (as needed)

Test tool fixes/changes/new features for engineers

Submit code changes for internal Google tools (as needed)

Develop new tools/Dashboard as needed by the teams

Diagnose global geo problems related to software/linux

Build/test training databases and update script to allow QCing on training DBs