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Swisslog Healthcare · 1 month ago

Technical Support Specialist (Pharmacy Automation)

Denver, CO

Full-time

Hybrid

Entry Level

$52K/yr - $58K/yr

2+ years exp

Swisslog Healthcare is a company focused on providing automation solutions for the healthcare industry. The Technical Support Specialist will provide support and issue resolution to customers and employees, collaborating with various teams to ensure effective service delivery and training.

Health Care

H1B Sponsor Likely

Responsibilities

Provide support and basic issue resolution to all Swisslog Healthcare customers and employees via phone, e-mail, chat, and other electronic media

As needed, promptly escalate pending support-related issues to various Swisslog departments for further analysis and resolution

Report escalated case updates and resolutions to appropriate stakeholders

Professionally handle incoming requests from customers and ensure that issues are resolved and/or escalated both promptly and thoroughly by tracking them in Salesforce and SAP

Read technical manuals, confer with users, and conduct diagnostics to investigate problems and provide technical support

Report any product quality issues to Quality Manager

Update and provide recommended parts lists to clients, promote parts orders, and recommend inventory stocking levels to customers as required

Oversee and report on the daily performance of client systems by utilizing Bomgar and remote access systems in the Swisslog Healthcare Customer Care Center

In collaboration with Order Entry team, assist all customers and employees with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

At the request of customers, create Field Service dispatch requests for submittal to Customer Care Managers and maintain status of all open notifications and service work orders as assigned/required

Always maintain a clean and professional appearance and promote a positive image of the Swisslog Healthcare organization

Adhere to and strictly enforce all company safety policies and procedures

Submit reports, summaries, and other documentation on the above items to ensure appropriate implementation as required

Review TSS documentation, notifications, and escalations prior to submittal

Perform other duties as assigned

Qualification

Technical SupportElectro-mechanical understandingNetwork knowledgeCustomer service experiencePC software proficiencyBlueprint readingSalesforce experienceSwisslog Healthcare knowledgeInterpersonal skillsVerbal communicationWritten communication

Required

High School Diploma or Equivalent

2 years customer service experience (preferably in a technical field), and/or technical equivalent

Functional electro-mechanical understanding

Basic network and database knowledge

Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information

Ability to promptly answer support-related email, phone calls and other electronic communications

Exceptional interpersonal skills (customer service skills)

Strong verbal and written communication skills

PC Computer software and hardware literate; Windows Application experience

Preferred

A.S. Degree in Electronic Engineering Technology, Vocational school, or related 4 years military experience or technical equivalent

Computer networking experience

Salesforce experience

Previous experience/knowledge with Swisslog Healthcare products and systems

Benefits

Medical / dental / vision insurance

Tuition reimbursement

Disability

401k matching (up to 8%)

Company

Swisslog Healthcare

Swisslog Healthcare delivers integrated medication solutions and services to hospitals and health institutions.

Founded in 2018

Buchs, Inner-Rhoden, CHE

1001-5000 employees

http://www.swisslog-healthcare.com

H1B Sponsorship

Swisslog Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (2)

2023 (5)

2022 (2)

2021 (7)

2020 (12)