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Inhabit® · 1 day ago

Principal Product Manager, AI

Knoxville, TN

Full-time

Hybrid

Senior Level, Lead/Staff

5+ years exp

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. They are seeking a visionary Principal Product Manager to lead the development and integration of AI agents into their Multifamily Residential ecosystem, driving transformation through intelligent automation and personalized experiences.

CommercialProperty ManagementResidentialSaaS

Responsibilities

Define and evangelize the compelling product vision for AI agents supporting critical multifamily residential journeys

Translate strategic business goals into clear, actionable AI capabilities that demonstrably drive automation, personalization, and operational efficiency

Lead the design, development, and deployment of autonomous agents capable of handling complex leasing tasks, such as scheduling tours, qualifying leads, and answering frequently asked questions (FAQs)

Collaborate closely with engineering and data teams to ensure agents are context-aware, goal-driven, and seamlessly integrated with various workflows, including maintenance, leasing, screening & fraud detection, CRM, and others

Ensure the high accuracy, relevance, and usability of NLM query responses, directly supporting informed decision-making and superior customer service

Serve as the crucial bridge between highly technical teams and business stakeholders, ensuring clear communication, alignment on strategy, and clarity of execution

Own the product backlog, strategically prioritize features, and manage sprint planning with agile development teams

Define and monitor key performance metrics, driving product iteration based on continuous user feedback and deep data insights

Champion responsible AI practices, ensuring all solutions strictly adhere to data privacy regulations, fair housing regulations, ethical AI standards, and fair housing guidelines

Qualification

SaaS product managementAI development toolsAgentic AINLPAgile product developmentData analyticsCustomer needs understandingCertified Product OwnerBachelor’s degreeCommunication skillsCollaboration skillsContinuous learning

Required

5+ years of SaaS product management experience, including product ownership

Proven track record of successfully launching and scaling SaaS products

Experience with AI development tools and frameworks such as LangChain, OpenAI, Hugging Face, or similar

Knowledge of prompt engineering and retrieval-augmented generation (RAG)

Strong theoretical and practical understanding of Agentic AI, LLMs, NLP, and machine learning pipelines

Deep understanding of Agile product development lifecycle, pricing models, and cloud technologies

Passion for understanding customer needs and translating them into impactful product features

Excellent communication and collaboration skills to work effectively with engineering, marketing, sales, and other teams

Ability to leverage data analytics to inform product decisions and measure success

Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, researching and/or subscribing other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility

Bachelor's degree in Information Technology, Computer Science, Business, or equivalent relevant experience

Certified Product Owner, Certified Advanced Product Owner