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CoStar Group · 1 hour ago

Customer Success Manager, Real Estate Manager

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. They are seeking a Customer Success Manager to help enterprise accounts realize the full value of their investment by building strong relationships, driving product adoption, and ensuring ongoing satisfaction and retention.

AnalyticsCommercial Real EstateReal Estate

No H1B

Responsibilities

Foster trusted relationships with customers and internal stakeholders, building credibility through consistent follow-through and proactive communication

Ability to understand customer’s questions/needs and recognize the appropriate internal teams to route to for resolution

Ensure that customers derive maximum value from their investment in CoStar Real Estate Manager, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with other CoStar Real Estate Manager stakeholder teams to ensure adoption and a successful renewal

Lead customer engagements, including regular check-ins and executive business reviews, to communicate value, track progress toward goals, and identify opportunities for growth

Understand customer challenges and objectives, developing and executing success plans that align with business outcomes and CoStar Real Estate Manager solutions

Monitor customer health and engagement metrics and partner with Sales Account Executives to identify risks and develop mitigation strategies to support renewal and long-term success

Promote platform capabilities through targeted customer education, demonstrations, and targeted training sessions to expand usage and adoption

Stay current on product enhancements and industry trends, using that knowledge to make informed recommendations and add value in customer interactions

Serve as part of the dedicated escalation path for customers and collaborate cross-functionally with internal teams to prioritize responses or requests with Client Support, Product, Consulting, etc

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceCustomer Success CertificationCoStar Real Estate ManagerCommunication SkillsProblem-Solving SkillsInterpersonal SkillsAdaptable Mindset

Required

Bachelor's degree required from an accredited, not-for-profit, in-person college/university

3–5 years of experience in customer success, account management, customer service, or implementation, with demonstrated success driving customer outcomes, adoption, or satisfaction in a technology or SaaS environment

Proven ability to manage multiple priorities, adapt to change, and maintain high performance in a fast-paced environment

Strong communication and interpersonal skills — able to lead meetings, guide conversations, and foster collaboration across teams

Solid understanding of business processes (sales, service, support) and the ability to connect technical capabilities to business outcomes

Demonstrated problem-solving skills, initiative, and attention to detail

Excellent listening, empathy, and conflict-resolution abilities

A track record of commitment to prior employers

Preferred

Customer Success certification (e.g., CCSM or equivalent)

Working knowledge of the CoStar Real Estate Manager product, platform features and capabilities or familiarity with other enterprise real estate management/lease administration or lease accounting tools

Experience collaborating across cross-functional teams to achieve customer goals

Ability to gracefully navigate challenging conversations and appropriately tailor communication style to audience

Adaptable mindset with the ability to thrive on change and ambiguity

Experience presenting to and building relationships with senior stakeholders

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

Life, legal, and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks