Cofiroute USA [now ViaPlus] · 1 month ago
Bilingual Customer Service Representative (On-Site)
Austin, TX
Full-time
Onsite
Entry Level
1+ years expViaPlus is a global mobility company specializing in revenue and services management solutions for the transportation industry. They are seeking a Bilingual Customer Service Representative to provide excellent customer service, handle customer inquiries, and maintain customer records while promoting positive relations with customers and coworkers.
Information TechnologyTransportation
Responsibilities
Promote positive customer relations with customers and coworkers
Answer routine and non‐routine customer calls daily
Provide customer service to walk-in customers including accepting payments
Acquire a working knowledge of our database
Communicate effectively with a variety of people across various levels both within and outside the organization
Consistently meet established productivity, schedule adherence and quality standards
Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
Provide information about products and services
Maintain customer records by updating account information
Follow communication procedures, guidelines, and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Must follow all company rules and procedures
Ability to deal with customers in a courteous, polite, and professional manner at all times
Respond to all web and email customer correspondence
Process incoming customer (CSC) transactions
Respond to customer voicemails
Provide support for customer service center as needed
Qualification
Required
Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
Must possess strong interpersonal skills
Have compassion and empathy for customer situations and excellent listening skills
Have excellent customer service skills with the ability to build and maintain customer relationships
Be energetic, self‐motivated, and quick‐thinking
Can work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Must be able to organize and write correspondence and memos in a logical/methodical manner
Ability to effectively present information to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills required, including knowledge of various Microsoft Office programs
Ability to handle difficult customers or situations
Ability to work varied shifts
High school diploma or general education degree (GED)
A minimum of one-year Customer Service Experience required
Bilingual Spanish is required
Preferred
A minimum of six months of Call Center experience preferred
Company
Cofiroute USA [now ViaPlus]
Cofiroute USA became ViaPlus by VINCI Highways on April 26, 2023. This page will be deactivated.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase