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Carvana · 4 weeks ago

Manager, Engineering (Customer Experience)

Tempe, AZ

Full-time

Onsite

Mid, Senior Level

5+ years exp

Carvana is a rapidly growing automotive retailer focused on leveraging leading-edge technology. The Engineering Manager will lead a team dedicated to enhancing customer experiences through innovative products and tools, collaborating with various internal teams to drive impactful solutions.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products

Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards

Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership

Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics

Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience

Leads with AI first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards

Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems

Qualification

Software Engineering.NetC#Cloud ExperienceUI FrameworksPythonGraphQLMicroservice ArchitectureCI/CD PipelinesInterpersonal SkillsOrganizational SkillsCommunication SkillsSelf-motivatedPositive Attitude

Required

BS degree in Computer Science, similar technical field of study or equivalent practical experience

At least 5 years of software engineering, with consistently advancing skills and responsibilities

A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles

Experience creating available, scalable, low-latency, global customer management systems

Experience debugging and troubleshooting web services, API, and libraries

Experience or desire to lead a team of Engineers and coach them in their career

At least 4 years of software engineering, with consistently advancing skills and responsibilities

Extensive experience with .Net and C#

Experience with at least one functional/scripting language (JavaScript, Python)

Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue

Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture

Experience in utilizing agentic tools Claude, Cline, etc

Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.)

Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc

Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities

Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience

Self-motivated; work well both independently and collaboratively

A positive attitude and an excellent sense of humor

Experience in building a microservice architecture

Experience in working with data storages (SQL or NoSQL)

Experience in writing CI/CD pipelines

Experience in using CDN to deliver static content

Experience in CQRS and/or Event Sourcing