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MilliporeSigma · 7 hours ago

DxRM Inside Sales Account Manager

Burlington, MA

Full-time

Onsite

Mid Level

$83K/yr - $127K/yr

3+ years exp

MilliporeSigma is a global company focused on innovating with science and technology across various sectors including Healthcare and Life Science. The DxRM Inside Sales Account Manager will serve as a strategic partner to customers, focusing on delivering tailored solutions and expanding the company's footprint within assigned accounts.

BiotechnologyMedicalMedical Device

No H1B

Responsibilities

Meet or exceed sales targets

Provide detailed and accurate forecasts at scheduled intervals

Demonstrated experience partnering closely with DxRM customers (IVD, Industrial, Testing, Pharma or Academia) to understand their production or development processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance

Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty

Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of MilliporeSigma’s portfolio across customer operations

Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline

Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps

Monitor and understand competitors’ market and product positions

Participate in trade shows as needed

Act as a technical consultant to guide customers in selecting and the right DxRM product for their end use

Provide commercial and technical support on DxRM products

Manage all customer inquiries, plant audits, and contract negotiations

Comfortable working in a highly matrixed organization

Qualification

Sales experienceLife science knowledgeCRM proficiencyBusiness acumenTechnical consultingOrganizationMulticultural adaptabilityInterpersonal skillsCommunication skillsSelf-motivated

Required

Bachelor's degree in Biology, Immunology, or other life science discipline OR Marketing, Finance, or other business discipline

3+ years of sales experience with life science customers

Preferred

Master of Business Administration

Broad-based knowledge of basic scientific procedures, testing methods, and equipment coupled with the ability to diagnose customer needs and provide product solutions

Evidence of disciplined CRM usage and successful navigation of RFP's and tenders

Proven track record: highly accurate forecasts (target ±5%), consistent quota delivery, above-market growth, and 4–5x quota pipeline generation

Positive Price realization within guidance and demonstrated ability to drive exceptional price reductions supported by strong business cases

Demonstrated experience partnering with DxRM customers to clearly understand their requirements, as well as demonstrated ability to offer solutions

Experience working across the customer product value chain, including but not limited to seeding demand in R&D, Development, and Scale-Up, progressing to validation, BOM/spec insertion, and conversion to orders

Excellent organization and time management skills

Business acumen to negotiate long-term supply agreements

Highly goal-oriented and self-motivated; capable of working with minimum direction

Self-starter and proactive individual with excellent interpersonal and communication skills

Ability to thrive in a multicultural environment

Ability to meet with customers virtually daily and to drive a high volume of activity to enable growth within a sizeable territory