Cisco · 2 hours ago
Manager, Isovalent & Hypershield Customer Success
United States
Full-time
Remote
Senior Level, Lead/Staff
$179K/yr - $231K/yr
8+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a highly experienced Manager of Customer Success to lead their post-sales organization, focusing on customer adoption and value realization of their products across the US and Canada.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities
Foster a culture of innovation, continuous learning, collaboration, and technical excellence
Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains
Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT)
Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services
Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs
Qualification
Required
Bachelor's + 12 years of experience or Master's + 8 years of experience or equivalent industry experience
7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion
3+ years in people management to include leading highly distributed technical teams across multiple time zones
Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models
Preferred
Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.)
Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders
Experience scaling customer success operations across North America
Experience in building digital adoption programs
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
Sports Business Journal
2025-12-30
2025-12-29
Company data provided by crunchbase