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Lucid Motors · 3 hours ago

Service Concierge - King of Prussia

King of Prussia, PA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $24/hr

Lucid Motors is a company leading the future in luxury electric vehicles. The Service Concierge position is responsible for providing a world-class customer experience, managing client appointments, and facilitating communication between clients and service advisors.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Provides a world-class customer experience to all Lucid clients, both internal and external

Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels

Manage open service tasks and due bills, ensuring timely follow-up and resolution

Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience

Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed

Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found

Consistent with customer communication regarding follow up calls, responsiveness, and availability

Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles

Manages a monthly budget and oversees the ordering of supplies and refreshments

Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel

Perform valet duties as needed

Other duties as assigned

Qualification

Customer service excellenceProblem solvingMicrosoft OfficeDMS softwareAutomotive experienceCPR trainingValet dutiesLuxury retail experienceHV systemsLV systemsEV powertrainsStart-up experienceCommunicationOrganizational skills

Required

18 years of age or older

Demonstrated excellence in customer service

A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment

Excellent written and verbal communication skills

Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Full-time, including weekends or extended hours during busy periods

Willingness to complete Lucid provided CPR training post hire

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire