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University of California, Riverside · 8 hours ago

Housing Contracts Coordinator

Riverside County, CA

Contract

Onsite

Entry, Mid Level

$32.74/hr - $52.32/hr

2+ years exp

The University of California, Riverside is seeking a Housing Contracts Coordinator to enhance the student transition to campus and oversee housing services. The role involves managing housing applications, providing customer service, and ensuring financial accountability for a large residential population.

Building MaterialEducationNon ProfitReal Estate

No H1B

Responsibilities

Provide university students with a successful transition to campus and a living environment complementary to their academic careers, while meeting department fiduciary responsibilities and maintaining maximum facility occupancy levels

Provide responsive and consistent customer service that supports an exemplary university reputation and is critical to both current and future revenue generation

Apply Housing Services policies and procedures to oversee ongoing administrative, customer relation, financial, analytical, and operational issues of moderate scope

Act as the principal Housing Services liaison to students, student families, university offices, external agencies, and the general public with regard to general campus housing inquiries and interpreting campus housing policy and procedures

Manage the campus housing application, contracting, assignment and financial accounting data and processes for a residential population of approximately 10,000 persons

Administer the billing, collection, and reconciliation of residential and commercial accounts generating income in excess of $110 million dollars

Advise residents with regard to fiscal and contractual obligations, alternative fiscal and social resources, appeals, dispute resolution, and penalties

Coordinate unlawful detainer actions with third party resources, law enforcement, and legal counsel, as well as participate in campus and department outreach events and activities

Qualification

Housing management systemsCustomer service experienceContract managementFinancial accountingDatabase query toolsUniversity policies knowledgeAnalytical skillsSound judgmentCommunication skillsInterpersonal skillsOrganizational skillsAttention to detailCritical thinkingActive listening

Required

Bachelor's degree in related area and/or equivalent experience/training

2 - 4 years of related experience

Experience working with online systems, databases and query tools

Experience working with contracts or accounts services

Experience working in a high-volume environment, with frequent interruptions

Experience working in a customer service environment responding to and meeting the needs of the customer

Experience applying University of California policies and laws recommending write-off of uncollectible debts and resolving delinquent payment problems

Ability to use sound judgment in responding to issues and concerns

Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing

Ability to use discretion and maintain all confidentiality

Solid organizational skills and ability to multi-task with demanding timeframes

Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making

Demonstrated ability to effectively and sensitively communicate verbally and in writing to and work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments, and external constituents and agencies

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program

Applicants must have current work authorization when accepting a UCR staff position