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ModMed · 4 hours ago

Chargeback & Risk Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

ModMed is a fast-growing Healthcare IT company focused on modernizing medicine through an intelligent cloud platform. They are seeking a Chargeback & Risk Analyst to manage chargeback processes, assist sub-merchants with dispute defense, and support the risk and underwriting team.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Act as the subject matter expert in chargeback processes, providing guidance and support to our sub-merchants on dispute prevention, best practices, and effective defense strategies

Manage the full lifecycle of chargeback cases, meticulously preparing and submitting compelling documentation to defend disputes on behalf of our sub-merchants

Analyze chargeback data to identify trends and provide actionable recommendations to reduce overall dispute rates

Maintain knowledge of card brand (Visa, Mastercard, etc.) rules and regulations pertaining to disputes, arbitration, and compliance

Execute the documented risk and underwriting process for new sub-merchant applications, assessing potential financial and regulatory risks

Conduct thorough due diligence for applications, including KYC (Know Your Customer) and KYB (Know Your Business) checks, website reviews, and financial analysis including review of financial statements and credit reports

Assign appropriate risk levels and recommendations for underwriting

Ensure all underwriting decisions and supporting documentation are accurately recorded and maintained

Cross-train on daily funding processes to provide essential backup coverage for team members during peak times or absences

Collaborate with the Risk and Underwriting team to continuously refine and improve chargeback management, underwriting procedures, and funding workflows

Provide support to the Risk and Underwriting team for various day-to-day operational tasks, including processing bank changes, scheduling rate changes, and conducting periodic legal entity reviews of sub-merchants

Contribute to ad-hoc projects and perform other duties as assigned to support the team's operational needs and objectives

Qualification

Chargeback managementRisk assessmentMerchant underwritingKYC complianceAnalytical skillsCommunication skillsProblem-solving skillsOrganizational skillsAttention to detail

Required

2+ years of direct experience in chargeback management, ideally from a merchant, e-commerce, or PayFac/Acquirer perspective

Proven track record of successfully managing and defending chargeback cases across major card brands

Working knowledge of payment risk assessment, merchant underwriting, and regulatory requirements (e.g., KYC, AML, card brand rules)

Exceptional attention to detail, strong analytical and problem-solving skills

Excellent written and verbal communication skills, with the ability to clearly explain complex topics to merchants

Practical knowledge of Card Scheme rules and regulations

Demonstrated ability to understand and make recommendations for changes to Underwriting management and Risk management in a dynamic fast-paced environment

Well-developed interpersonal skills and interactions with a wide range of levels across the bank

Strong communication skills, both written and verbal

Solid organizational and time management skills

Sound judgment, strong problem-solving and analytical skills

High attention to detail and ability to work within strict deadlines

Resourceful person who can take ownership of actions and initiative

Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals

Preferred

Bachelors degree in Business Administration, Economics, Finance, Accounting or Statistics preferred, other majors considered

Willing to accept additional industry experience in lieu of a degree

Benefits

Comprehensive medical, dental, and vision benefits

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.