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DCI · 1 month ago

Sr. 2nd Level Support Business Analyst

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

DCI is a company committed to empowering community banks with cutting-edge technology and exceptional service. The Sr. 2nd Level Support Business Analyst will serve as a bridge between customer support and development teams, helping prioritize incoming items, clarifying technical changes, and ensuring seamless communication to deliver top-tier financial services.

BankingFinancial ServicesInformation ServicesPaymentsSoftware

H1B Sponsor Likely

Responsibilities

Act as a liaison between support and development teams by investigating, documenting, and reproducing reported issues to ensure smooth handoffs and efficient resolutions

Participate in all SCRUM meetings, monthly customer support check-ins, and cross-functional discussions to maintain alignment between evolving client needs and development priorities

Assist with the review, triage, and prioritization of client-reported enhancement requests and bug fixes

Collaborate with the development team and support staff to gather and document detailed business requirements for new features and product enhancements

Simplify and articulate technical changes in a way that enables support to provide accurate, customer-friendly communication

Take ownership of validation efforts by collaborating across teams to reproduce reported issues, perform hands-on functional testing, and confirm that resolutions are effective and ready for client use

Provide guidance to internal teams and assist support, education, or implementation teams with system-related inquiries

Assist with maintaining documentation including workflows, edits to existing documentation, etc

Communicate issues and resolutions in internal case tracking system

Contribute to process improvements by identifying patterns in recurring issues and suggesting long-term solutions

Qualification

Banking experienceData processing knowledgeSCRUM participationFinancial computing toolsDocumentation skillsAnalytical problem-solvingCommunication skillsAttention to detailCollaboration skillsOrganizational skills

Required

3–5 years of experience in banking and/or data processing environments

Excellent verbal and written communication skills, with the ability to collaborate seamlessly across cross-functional teams and explain complex issues with confidence

High attention to detail and accuracy in both technical and documentation tasks

Strong initiative and a proactive mindset—you're the type to dive in, find answers, and keep things moving forward

Analytical problem-solving abilities with a focus on practical, customer-centered solutions

Preferred

Experience or familiarity with deposit processing applications or systems

Solid working knowledge of banking operations and financial data processing

Advanced understanding of financial computing tools and general PC operations

Strong planning, coordination, and organizational skills

Benefits

Comprehensive benefits

Abundant growth opportunities

Company

DCI

DCI is a leading developer of Fintech, core processing, and digital banking solutions. We strive to be an advocate for community banks nationwide.

Founded in 1963

Hutchinson, Kansas, USA

201-500 employees

http://datacenterinc.com/

H1B Sponsorship

DCI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2020 (3)