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CACI International Inc · 3 weeks ago

ServiceNow Platform Engineer

State Farm, VA

Full-time

Onsite

Senior Level, Lead/Staff

$98K/yr - $207K/yr

12+ years exp

CACI International Inc is seeking a ServiceNow Platform Engineer to support their DoD customer in implementing an enterprise IT service delivery model. The role involves managing the ServiceNow platform and customizing ITSM modules to enhance user experience and workflow efficiency.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific business requirements and improve workflow efficiency

Be a key contributor with integrations and data within the ServiceNow system

Provide technical specification and implementation of ServiceNow integrations across multiple source systems

Provide expertise on technical components related to development and integrations on ServiceNow

Develop the technical solutions, implements them, and performs the component integration tests

Understand the business needs and the needs to standardize processes and build this into the design

Understand the large-scale thinking and approach needed for success of the project

Develop and maintain server-side and client-side scripts (Business Rules, Client Scripts, UI Policies, etc.), workflows, and integrations using JavaScript, Glide API, and other ServiceNow development tools

Design, develop, and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, JDBC, and other integration methods

Design and develop custom reports and dashboards using Performance Analytics, metrics, and indicators to track key performance indicators (KPIs) and provide actionable insights

Manage and maintain the ServiceNow platform, including upgrades, patching, performance monitoring, and troubleshooting of platform issues

Address problems of systems integration, compatibility, and multiple platforms

Collaborate with business stakeholders, process owners, and other IT teams to gather requirements, design solutions, and ensure alignment with business objectives

Assist in the evaluation and recommendation of application software packages, application integration and testing tools

Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and operational procedures

Qualification

ServiceNow implementationsJavaScriptServiceNow ITSM modulesSystem integrationITILPerformance AnalyticsREST APIsCloud ServiceNow managementAnalytical skillsProblem-solving skillsCommunication skillsTeam collaborationTechnical documentation

Required

US Citizenship is required

Active DoD Secret clearance or ability to obtain and maintain

12+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)

Must meet 8570/8140 DoD Cyber Workforce Compliance requirement – Will be required to get IAT Level II certification within 60 days of hire if not already obtained

Advanced experience with ServiceNow implementations with a minimum 5 years of hands-on experience implementing and configuring ServiceNow solutions in a complex enterprise environment

Experience with development and implementation of ServiceNow ITSM and ITOM modules - Incident Management, Problem Management, Configuration Management, Asset Management

Deep understanding of ServiceNow architecture, data model, and best practices

Proficient in JavaScript, including experience with server-side scripting (Glide API) and client-side frameworks (e.g., AngularJS, React)

A fundamental understanding of ITSM, ITIL and CMDB

Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic

Candidate must be organized and analytical, adept at working in a team environment, able to handle multiple priorities in a fast-moving environment

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Strong communication, Strong presentation and writing skills

Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

Understands technical and functional design requirements related to ServiceNow

Experience in creating and maintaining internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform

Good ability to anticipate issues and formulate remedial actions

Strong analytical and problem-solving skills

Excellent technical, diagnostic, and troubleshooting skills to identifying data discrepancies, and resolving issues

Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery

Experience managing and maintaining cloud ServiceNow instances (in the DoD IL4+ space)

Preferred

Ability to contribute to the development of program architecture and standards

Experience in Continuous integration, Continuous Deployment (CI/CD) and DevSecOps processes and tools

Experience with data modeling, data warehousing, and ETL processes

Experience with a variety of scripting languages such as Python

Familiarity with data visualization tools such as Tableau or Power BI

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees