Gainwell Technologies · 4 hours ago
Contact Center Provider Services Remote USA
United States
Full-time
Remote
Entry Level
$29K/yr - $42K/yr
1+ years expGainwell Technologies is a company that values contributions and promotes career development. They are seeking a dedicated professional for a customer contact role focused on delivering exceptional service to members and providers, involving managing communications and resolving inquiries in compliance with healthcare regulations.
Health CareInformation Technology
Responsibilities
Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms, addressing inquiries with empathy, accuracy, and composure
Listen carefully to questions and concerns, providing clear and accurate information in alignment with company policies and procedures, and escalate complex issues to leadership when appropriate
Document all interactions, feedback, and resolutions accurately in the CRM or case management system, and share insights on recurring issues to support process improvement
Collaborate effectively with team members and supervisors to coordinate support, maintain a positive work environment, and ensure issues are routed to the appropriate departments
Meet or exceed established KPIs, including call quality, handle time, customer satisfaction, and adherence to scripts, quality standards, and scheduled work hours
Qualification
Required
High school diploma/GED required
1–2 years of experience in customer service, preferably healthcare
Demonstrate strong organizational and communication skills, with high attention to detail and the ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity
Ability to multitask and navigate multiple systems simultaneously
Benefits
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase