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TriWest Healthcare Alliance · 6 hours ago

Manager, LMS & Training Analytics

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$128K/yr - $143K/yr

5+ years exp

TriWest Healthcare Alliance is dedicated to serving America's heroes by connecting them to healthcare in the community. The Manager of LMS and Training Analytics is responsible for overseeing the Learning Management System and leading training analytics to support effective training delivery and workforce development decisions.

Health Care

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Directly supervise and provide guidance to the LMS Administrator and data analyst, ensuring alignment with departmental goals

Serve as the primary liaison between Training, IT, HR, Compliance, and external vendors for all LMS-related initiatives

Ensure accurate training records, data integrity, and regulatory compliance across all training platforms

Manage and optimize LMS configuration, user access, system security and course deployment

Monitor LMS performance and usage to ensure TriWest remains within contracted user licenses for all associated vendors (both the LMS platform and outsourced training content providers)

Oversee technical support for learners, instructors, and administrators

Lead the design and execution of training analytics strategies to measure program effectiveness

Develop and maintain training analytics dashboards and reports to measure effectiveness

Provide leadership in evaluating training data to identify gaps, trends, and opportunities for improvement

Ensure accuracy and timeliness of reporting for compliance and organizational decision-making

Support continuous improvement of training delivery through system enhancements and data insights

Partner with training delivery teams, instructional design, Human Capital, and IT to align LMS functionality and analytics with organizational learning goals

Provide leadership with data-driven recommendations to improve training programs and learner outcomes

Drive innovation in LMS utilization and training analytics to enhance learner engagement and program impact

Stay current with industry trends, emerging technologies, and best practices in LMS administration and learning analytics

Performs other duties as assigned

Qualification

LMS administrationTraining analyticsData interpretationMS Office proficiencyProgram managementCoachingCustomer serviceCommunication skillsFlexibilityLeadership

Required

Bachelor's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field; OR equivalent experience, to include any combination of education and experience

5–7 years of progressive experience in LMS administration, training analytics, or corporate learning systems

U.S. Citizen

Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

Strong background in training analytics, including developing dashboards, generating reports, and interpreting data to measure training effectiveness

Proficient in MS Office – Excel, Power BI, SharePoint, PowerPoint

2 + years of program management experience to include people supervision