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ASG · 6 hours ago

Hubspot Administrator (Service Hub)

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams, and brokers across the U.S. and Canada. They are seeking a HubSpot Administrator – Service Hub to help build and maintain systems for a digital-first customer experience, partnering closely with various teams to improve workflows and automations.

Information TechnologySaaSSoftware

Responsibilities

Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions

Support CX, Support, and Onboarding teams by translating everyday needs into practical HubSpot updates (properties, views, workflows, automations)

Contribute to our Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation

Partner on designing and maintaining digital-first customer journeys (onboarding, support, escalation, feedback) within HubSpot

Structure objects, properties, and associations to ensure clean, consistent, AI-ready data for assistants, summarization tools, routing models, and bots

Follow data hygiene and governance standards; flag cleanup and optimization opportunities

Troubleshoot configuration and integration issues; collaborate with HubSpot support when needed

Implement and optimize Service Hub tools including the knowledge base, feedback surveys (NPS/CSAT), chat, and bots

Maintain and refine forms, email templates, snippets, and playbooks

Build and maintain dashboards that track key CX and Service metrics (volume, SLAs, resolution time, deflection, self-service usage)

Create and update internal process documentation and assist with training and office hours to help teams use HubSpot effectively

Qualification

HubSpot Service HubWorkflowsAutomationsData modelingAI-powered toolsDashboardsOrganizationSaaS experienceReal estate technologyHubSpot certificationsAttention to detailCommunication skills

Required

2+ years of experience working in HubSpot, ideally centered on Service Hub (ticketing, inboxes, or knowledge base)

Experience creating or maintaining workflows, automations, and basic routing rules

Familiarity with HubSpot objects, properties, and lists; interest in strengthening data-modeling skills

Experience supporting digital-first interactions (email and/or chat) within a ticketing or case management environment

Interest in working with AI-powered tools (e.g., AI assistants, summarization, intelligent routing) and a desire to learn how to configure systems to support them

Analytical mindset with the ability to build and interpret basic reports and dashboards

Strong ability to translate business needs into practical HubSpot configuration and communicate clearly with non-technical stakeholders

Strong attention to detail, organization, and follow-through

Comfortable working independently and collaboratively in a fast-paced, fully remote environment