HHAeXchange · 4 hours ago
Operations Engineer
Miami-Dade County, FL
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $98K/yr
5+ years expHHAeXchange is the leading technology platform for home and community-based care, seeking an Operations Engineer to ensure the stability and efficiency of its operational infrastructure. The role involves automating processes, streamlining workflows, and implementing AI technologies to enhance operational efficiency and improve issue detection.
Health CareSaaSSoftware
Responsibilities
Support and assist Operations Analysts with recurring technical tasks (e.g., sFTP setup, integration script execution, data updates)
Monitor system activity, logs, and dashboards to detect trends, anomalies, and emerging issues
Support root cause analysis (RCA) and lead post-incident reviews and business-impact analysis; translate findings into actionable remediation plans
Maintain a problem register and provide regular reporting on issue status and business impact
Identify and support the implementation of AI-driven tools and technologies to enhance operational efficiency and issue detection
Partner with cross-functional teams to implement corrective and long-term solutions that address root causes of failures and improve process reliability
Identify and operationalize automation opportunities to reduce manual workload and improve consistency
Develop and optimize monitoring tools and dashboards to improve signal detection, reduce alert noise, and enhance issue detection through continuous tuning
Maintain and enhance documentation for technical processes, runbooks, and standard operating procedures
Other duties as assigned by supervisor or HHAeXchange leader
Qualification
Required
5+ years of experience in technical operations, systems engineering, DevOps, or problem management roles
Bachelor's degree in Business, Healthcare, Computer Science, Management Information Systems, or a related field—or equivalent work experience
Proficiency in scripting languages (e.g., Python, PowerShell) and SQL for automation and data operations
Strong understanding of file transfer protocols (e.g., sFTP), APIs, and healthcare data formats (e.g., X12, HL7)
Hands-on experience with monitoring and observability tools (e.g., Splunk, Datadog, Prometheus)
Familiarity with ticketing and content management platforms (e.g., JIRA, Salesforce, Confluence, SharePoint)
Deep understanding of ITIL-based problem management and root cause analysis frameworks (e.g., 5 Whys, Fishbone)
Strong analytical and systems-thinking capabilities, with the ability to troubleshoot and resolve complex operational issues
Excellent documentation skills and ability to translate technical findings into clear, actionable recommendations
Effective communicator, able to collaborate across operations, engineering, and product teams
Preferred
Experience in healthcare, SaaS, or systems configuration environments
Experience working with or supporting AI-enabled tools for anomaly detection, automation, or predictive analytics
Benefits
Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs
Company
HHAeXchange
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
501-1000 employees
H1B Sponsorship
HHAeXchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (6)
2022 (6)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
HgWincove
2021-09-14Private Equity
2019-01-08Private Equity
2019-01-01Acquired
Leadership Team
Paul Joiner
Chief Executive Officer
Dan Ahrens
Senior Vice President Customer Success
Recent News
Company data provided by crunchbase